August 2021 by Tereza Borovska
Very unprofessional lady at the parcel counter has no concept of what customer service is. Instead of acknowledging customers to be served she was loudly talking to herself playing with papers and completely ignored the customers. Sadly this was not the first time that I have experienced such a lack of duty of care from the same employee at this branch. Whoever runs the place should train the staff on proper customer service. Not coming back.
July 2021 by Lucy O'Neil
Utterly useless \\u0026 a rip off..
June 2021 by Toni Taalman
They put a stamp on my envelope with the utmost and gentle care and said first class was not a problem. Let them put a stamp on your envelope and feel exuberant with your choice of purchase.
January 2021 by Dave Anderson
I use this post office daily for business and have always found the staff here to be friendly and helpful. To those unhappy about queuing, (presumably surgeons on their way to perform life-saving operations?) you might be better off moaning at the people in the queue who arrive with no idea of what they want or what services are actually offered!
January 2021 by N Thomson
Rude and sarcastic staff. If I could I would not even give a 1 star rating. I concur with the other google review regarding the lady with the red hair, but its not limited to just her, the other two were just as rude. Can I suggest all staff be properly trained on customer services and drop the attitude. I will be taking my business else where until the google reviews show a change in attitudes.
January 2021 by Mrs Frost
Ive never had good customer service in this place but yet as I was desperate I went in today, biggest mistake! Rudest lady ever with the short fiery red hair. And I still didnt post my parcel!!! I always use the west howe post office as they are so polite and helpful. Considering I live a 2 minute walk from the Ferndown highsstreet one... Sort it out!!!
October 2020 by Christopher Webb
Worst customer service I have experienced. I asked one of the ladies at the counter if I could send my parcel but as I hadn?t stuck the address label on the package, and the lady told me to buy cellotape or go back home and prepare the package properly. The only cellotape in the shop was a pack of two big cellotapes. I asked her politely if I could borrow some of the cellotape they have by the counter. She replied very abruptly and condescending that the post office wasn?t a parcel company and that I have to buy the cellotape or go back home and do it properly.\\nWell, I went straight to the post office in Parsley Cross and the gentleman by the counter did it for me with a big smile and with an excellent customer service. None of my family will use your post office again. You need to train your staff or simply don?t take people that have not got the necessary skills or attitude for a customer service role.
May 2019 by Julia Jackson
Awful customer service. They have signs up to say they wont tolerate abuse but if they were at all nice to customers, they wouldn't receive abuse. The queue system is ridiculous. If they want 1 line, only serve from one end of the shop. They should let people choose which queue they want to go to... if they aren't served in order, that's their problem. The staff are unfriendly and unhelpful. I'd rather go somewhere else. Friends and family have said they don't like it in there. The only reason there are customers is because it's the only place to go for parcels etc. Avoid like the plague if you can.
April 2019 by Charli Parker
Very good post office. Good range of products too. Love the photo digital booth. Good pricing for presents.
April 2019 by Elisabeth Sams-Dodd
Staff were so friendly and helped me find what I was looking for. Really quick service and staff were lovely.
April 2019 by Zach Morgan
Love the family run business. Go in weekly and have good chats with the staff
April 2019 by Rachel Burnett
Excellent service whenever I have gone in here and guided me on the correct service to use for confidential documents.
April 2019 by Peter BIGGS
An excellent post office with very friendly staff, a vast improvement on the standard of service in the old post office
April 2019 by Holly Pitman
The staff are so friendly and helpful, would defo go back 10/10
April 2019 by Leo Jason
Changed my local post office and drive to come here. It is busy however I would recommend highly.
