October 2023 by Thomas
Good store. But way too cold, it?s like being a walk in fridge
October 2023 by Lindsey Costello
As usual excellent produce well laid out
August 2023 by Asef Mahdi Rakin
Great products and a wide variety. Free parking.
July 2023 by Philip Matthews
Good Morning,yesterday i purchased 2 Coronation Chicken Flaties at £5 each, cooked them as stated on the packet, very disappointed as the chicken was chewy and hard . Unfortunately the cashier asked if i wanted the receipt and i said no thanks. Can i please get a refund as poor quality obviously i can produce a bank statement to show the transaction Philip Matthews
July 2023 by Kev Wiccan
Shopped here this morning, really friendly and helpful guy called Jack on the till, asked me if I was having a good day, it?s rare someone is so pleasant these days, so thank you
June 2023 by Kev Spirit
Shopped here this morning, really friendly and helpful guy called Jack on the till, asked me if I was having a good day, it?s rare someone is so pleasant these days, so thank you
May 2023 by Niall Etchingham
I am a regular shopper in the Ferndown branch and have come to recognise the friendly faces of the staff. A week ago I decided to be 'brave' and take my 99 year old mother who incidentally, usually only needs the aid of a trolley, to do a shop. Faced with the challenge of getting her from the car into a wheelchair and attaching a trolley to the front of the chair was going to be quite a task! I needn't have worried as help was at hand and I cannot thank the staff enough for all their help and guidance, one young member of staff pushed the wheelchair all the way back to the car and made sure it was safe for my mum to get into the passenger seat. Thank you so much.....
May 2023 by david brewer
My wife had a very bad experience here today eith a very rude and unhelpful staff member on the self checkout.Will no be returning
May 2023 by Roni Levy
Clean tidy, fun interesting food, a tad expensive but it is m&s
December 2022 by Theresa Stephens
Waste of time going here. Shelves are always empty plus their prices have soared . Customer service is bad too.
October 2022 by Simon Kingsmill
Good range of food stuff, very good quality. Helpful staff
October 2022 by Mark Hypno
Great. But would benefit from a coffee bar or coffee machine.
October 2022 by Hypno Man
Great. But would benefit from a coffee bar or coffee machine.
October 2022 by Kevin Mcneill
Sadly the Ferndown store has drastically gone down hill over the last year or so. I'm not sure if this is a franchise or simply has bad management but the overall staff attitude and friendliness is terrible. Several staff are outright rude, tutting and sighing at you as you go through the self checkouts because they always go wrong and constantly need to intervene. The only thing which saves this store for me are a handful of absolute staff gems who sadly are in the minority. This store badly needs secret shoppers to go and visit because it's honestly worse than going into Aldi or Lidl and having your products thrown at you as you go through the checkout. Needs serious management intervention and customer service improvements.
October 2022 by John & Janet Alldritt
We travel from Swanage to London regularly and always call at M&S Ferndown. The quality of the food is excellent and appealing. We find the staff helpful and efficient.
