Very very good service. Returned a smartwatch i had bought online and didn't like. The staff were very helpful and dealt with the matter swiftly. I often buy fleeces, jackets and boots for walking from blacks and always find them to be excellent.
August 2023
Absolutely amazing customer service. Jay went above and beyond to help us choose and buy our air tent and camping set up. Fantastic technical knowledge and advice. All of the staff were lovely and couldn't rate this store more highly. Thank you, we can't wait to go camping soon.
August 2023
Customer service on trying to sort a £200 faulty jacket was an awful experience- next time I will take my money elsewhere
Following advice given by the government and health officials, we're delighted to announce that our stores in England and Wales are now open for all customers. Stores have guidelines in place to keep our customers and colleagues safe, and our website remains open 24/7 for your convenience. When in store, please adhere to the guidance and we look forward to welcoming you back.