October 2023 by Dave Fairclough
WH Smith at Bournemouth airport at 16.20 on Tuesday 24th October 2023Man with grey hair should not be serving the public and even the woman behind me said what an obnoxious, rude man he was. He was near the counter and I asked if anyone was serving and he said NO!. I waited to see if anyone else appeared and then he came behind the counter and served :-(When I queried the price on shelf when he charged me £1.99 (it was listed as less on the shelf) he said the price had changed recently and I was lucky as he could have charged me £2.49I paid using cash and realised afterwards that he didn't even give me a receipt which was rather concerning. He doesn't deserve a job and definitely needs his customer service skills updating. I will not be using that shop in the airport again and neither will the lady who was standing behind me. You have lost at least 2 customers that you know about and probably more because of his attitude.
July 2023 by cortes serrano
On Monday the 19th, I flew from Bournemouth to Alicante with the 7:15 AM flight, I went into the store to buy a sandwich and take some souvenirs. The lady who was working was very miserable, she did not answer my greeting, I asked her for help since I did not know how to make the self-payment, but she limited herself to shouting directions from afar, my English is not very good, so I didn't understand anything, it was another client who helped me. I think the lady was not in a very good mood at that time. Disappointing.
April 2023 by Lesley Norman
Are the staff paid to be miserable? Never known a shop that?s staff are so depressed moody and sombre
April 2023 by Robert Banks
Great service from Paul, he was extraordinarily helpful and pleasant, he is a credit to your retail team
March 2023 by Martynas
I love WHSmith on their £9.99 choclate bar so amazing?
October 2022 by Louise
Absolutely disgusting service there today from who I believe is the manager (another shop told us) she was rude, sarcastic, snatched our items, mumbled under our breath and when asked for her name she refused to give it. Absolutely appalling. Boycott them and take your own snacks!
June 2022 by Dave Taviner
We went into the WH Smith shop at 06:10 this morning and was going to purchase some food and drink.we were asked if we were paying Cash or card and we replied cash the next response was quote get out of the way of the card machine so other people can use it,my reply was quote well you could be a bit more polite ,on my reply the person claiming to be the manager said she was polite and if we wanted the food and drink we should just keep quiet and move or line up in the restaurant for food and drink .We requested here name but she would only flash her badge so we could not read her name.We later asked her name and she told my wife it was Caroline? and then she tried to accuse my wife of assaulting her, but not sure how that could of happened when she is behind a screen.If this is the standard of management and service that WH Smith provide and the standard of service Bournemouth airport give the customer then they need to review their employment policy
July 2020 by Rachael Green
Ridiculous prices.
