December 2023 by Anne Shepherd
Very helpful. sorted out My problem.
December 2023 by Ece ?an?var
They are so ignorant. They care not at all about the customer. One of the girls biting her nails and doing everything wrong sorry...
November 2023 by Rhys
Very friendly and helpful staff
November 2023 by Bahar Tekin
I greatly appreciate the excellent customer service provided by Attila,Thank you so much
October 2023 by FISH4JUNK
Great service - special mention to Haley & Josh ! They deserve a customer service award ! Thank you Jamie x
July 2023 by Rafael Lazani
If u want to solve any problem with Vodafone, just don?t go to this shop, rude staff and not helpful at all! They didn?t solve my problem and didn?t give me another option? I would recommend to go to poole than waste your time there
July 2023 by Eelias Pednekar
NEVER EVER GOING TO BUY ANYTHING FROM VODAFONE.Worst experience ever in the UK. This happened on 22 June, we were a bunch of friends going to enquire about the schemes Vodafone provides related to iPhone.Just when we were about to enter the store, some assistant rudely asked us to "ONLY" come in if we were going to buy something instead of being humhle and polite. This experience felt racist and extremely rude. Instead of letting us know the schemes he just asked us "NOT" to step inside. That was very rude and unnecessary!!I would request the store manager to teach him some manners and etiquettes on how to treat the customers. I wish I could know his name, I would've mentioned it here as well.
June 2023 by Dawn Yates
Went in there today as I had a wrongly advised contract,didn't get anywhere just as you would expect,the girl I saw was inexperienced no manners and constantly scraping her nails & picking off varnish going to report it to head office,customer service atrocious,wouldn't recommend to anyone
April 2023 by Dler Ibrahim
0 services bad staff not helping at all. Every time I need help, they respond in the worst way. I'm a long time Vodafone customer. But this place is very disrespectful indeed? Once I went to this place to get help, but they sent me Poole Vodafone branch . When I went there, the staff were very angry and asked why they had sent you here. They could have helped you themselves???I don't know why???
April 2023 by Paul Newman
Had to wait a good while but service was good thereafter.
February 2023 by Hilary Gardner
Harrison has been incredibly helpful in helping me to reconnect me to my email account and other aspects too.
February 2023 by Mark Field
I'm currently standing in the shop waiting to be helped. I've now been waiting 30 minutes due to someone who came into the store 10 minutes after me being helped before me. This is disgusting service.
January 2023 by Susan Lennon
Very bad service 2 sim cards didn't work and amtop up that didn't work.
Passed from pillar to post. Refuse to refund top up that didn't work. Worst service ever come across in my life very bad.
January 2023 by Em H
Really great service today. The team in thevodafone shop we?re really friendly and professional. there was a nice team atmosphere in there. It does take time to set up new contracts, upgrades, credit checks etc. Harrison kept me updated and wasreally knowledgeable and could answer any question. the main shame is some of the customers who come in being downright rude and abusive but the vodafone guy (sorry don?t know his name) handled the situation really well, calmly and professionally - amazing really considering the way he was being treated. So much better experience than other places. Thanks you.
January 2023 by PJ M
Absolutely horrible experience trying to buy a 30 day unlimited plan. Told there was no such thing, guided to buy something else much more expensive only to find out the very thing I asked for was available the whole time. No refund and hours on customer service lines trying to resolve it. Pot luck who you speak to there as to whether you get terrible advice (or scammed).