March 2024 by Tanya Smith
I have been with this surgery for over 30 years and been very happy there but it has gone downhill significantly in the last few years to the point where they just don?t seem to care. My elderly mother rang up the surgery as she was feeling very unwell on the tablets she is taking and was simply told to go online or get a form from the surgery. This is appalling! I had to fill the online form in for her as she is unable to do it herself. Why on earth can you not get an appointment with a doctor now? It is unacceptable and if I could give a zero rating for this once great surgery I would.
March 2024 by I'm right You're wrong
I've rarely had an issue with this surgery. The new online booking, while initially seems a pain, works well and I've got an appointment when it's genuinely needed.The Dr that recently saw my daughter was very thorough and explained everything.These guys clearly work under a lot of pressure and personally I think they do a great job.Never mess with a receptionist though, dangerous beasts.
February 2024 by Matt Bell
Do they care. I don't think so. Don't want to talk to you want call you back. Anybody would think that they are there to service us when we need them. Not we will call you when we can or if we can be bothered. Get lots of text and emails asking not to be late for appointments (if you can get one) then they are always running late. Now they email you insisting you pick up the phone when or if they call you back on their new booking system. I remember when you would have to spend a long time trying to phone them and they never picked up. This has gone to far, bye bye. Another badly run health care business.
February 2024 by mr spencer
Easy check-in and didn't have to wait long.
December 2023 by Raven Darkmoon
My elderly mother called the surgery today to book an appointment as she was feeling very unwell.She was told she needed to go online and book. When she said she had no Internet access, she was told to come to the surgery, and she could request an appointment online there.So my elderly unwell mother had to drive to the GP surgery, to fill out an online form to request an appointment, and then had to drive home and wait for someone to call and offer her an appointment.You honestly couldn't make it up, what an absolute farce. When my mother said to the receptionist (who had to spend time helping her complete the online form when she got to the surgery) that this new system of booking is not good for elderly people, she was told that 'this is the way forward'.I work in a GP surgery, and I am well aware of the challenges staff face on a daily basis, but my expectation in this situation would be that the receptionist would take the details over the phone and complete the form. It would have taken no longer than helping my mother complete it at the surgery.Discriminating against elderly and vulnerable patients, by making them jump through hoops to get a GP appointment, is not an appropriate way forward for a healthcare provider. You have duty of care towards all of your patients, not just the ones with Internet access.
December 2023 by Shirin Gaouir
I brought my autistic non verbal child into the practice today with a planned appointment and had to wait well over an hour to be seen by the doctor , my child was left totally distraught and she couldnt process why she had to wait for so long , provisions should have been put in place for special needs children , as it is noted on her records all of her difficulties and had expressed this on many occasions
November 2023 by Nathan J Pearce
Very bad and almost impossible to get appointments. I will have to change doctors.
November 2023 by Gracie Days
I?ve had anxiety since I was a child and my diagnosis was probably the worst thing that?s ever happened for my health. Every. Single. Appointment. Is somehow related to my anxiety. It?s so disheartening, to the point that I have to exclusively write ?nothing to do with my anxiety? on online referrals. I think staff forget you can view your own medical records. Ongoing breathing issues, records state ?told to drink more water? - even stranger, I wasn?t given this advice. Heart rate recorded as much lower than it was (raised in the first place because I was furious, not anxious!) and small details fabricated to make my complaint sound trivial. How humiliating.
November 2023 by Dan Brewster
Reception staff booked my appointment in a different surgery? I?ve been coming to talbot medical centre since birth over 30 years. 3 weeks wait to get an appointment (if even at the correct place)
October 2023 by Morgen Hake
Always seen promptly, they have been outstanding , no fuss, kind clinicians and lovely receptionists. Even helped me when I was running late for an appointment, it is very much appreciated
October 2023 by Nass Blake
If i could rate this place 0, that?s the only way it?d be an honest review. The absolute rudest staff work here, it?s ridiculous. Not helpful at all. Had to change my surgery.
October 2023 by Shady Galal
Dr. Billington is such a pleasant doctor, and she truly cares about her patients. Thank you so much for what you do.
September 2023 by Emma Woodford
Excellent service from the prescription team. I had forgotten to order my medication entirely my mistake. I requested my medication on Sunday 17th September it was processed and ready for collection at my pharmacy on Monday 18th September in the afternoon!! Thank you so much, truly exceptional service.
September 2023 by Barbara Town
I have always had a great experience with this surgery. Receptionists, Nurses and GPs are all lovely. I honestly do not know why there are negative reviews for this surgery. They deal with the appointments they have as well as can be. After all it?s the NHS that provides the budgets for each surgery so no individual surgery can be blamed for limited availabke appointments. Staff need time off and need to spend time with their families too. They can?t be expected to work into the night to clear up a backlog of appointments either. They?re doing the best they can.And I cannot fault this surgery.
August 2023 by Helen Mcmillan
Receptionists have always been helpful, I don't have any issues with getting appointments when it's needed on occasions I haven't been able to get same day but I was late phoning in, best to phone at 8am to get a same day appointment, the doctor's have all been great & listen to you that I have seen, as I have numerous health things going on I sometimes need to see them frequently. All in all its a great surgery with great doctors.
