October 2023 by Alan Derrick
Worst pharmacy I have ever dealt with, no consideration for patients requiring prescription. Sat on prescription for a week, went to see if they had received it from the doctors and was told they couldn't get the required medication and we would have to source it ourselves despite having only three days left.
September 2023 by Lizzy Maries
Awful service. Refused product, went to boots who sold me it and got the help I needed.
September 2023 by Amanda Strowbridge
Sasha is absolutely brilliant. Amazing customer service. Knows me by name and is always super happy and helpful.
August 2023 by Terry Manning
What is the point of being open all day but between 1pm & 1-30pm no one can serve you your repeat prescription, even if it?s been processed and it?s just a case of picking it up? Surely the majority of people coming to your pharmacy are doing so to collect prescriptions. Perhaps it would be better to close for half an hour and change your opening times online so as to not inconvenience your customers. At the very least your website should state that prescriptions cannot be processed between 1pm & 1-30pm.
February 2023 by Liam Cozic
Be careful if you're about to book your COVID booster, they wouln't take the time to let you know they havent got any vaccine (happened to me twice in that place) not their business if you have to leave work early or take a bus to get there....probably not a too interesting customer.
December 2022 by Simone Allen
It is hard to put into words just how incompetent this pharmacy is - problem after problem but a new one today !!!!!! I have 2 husbands now at my address ? one is younger than the other - when I assured them that I definitely did not have 2 men with the same name living in my house I was told I was wrong and that she had the information on screen in front of her !!!!! We always wondered where his controlled meds kept disappearing too. Shocking !!!
November 2022 by Sharon Laney-Davis
I went to Rowlands having been let down elsewhere. The staff were kind, caring and very professional. They understood my needs, were reassuring and supplied my medication within 48 hours (the online supplier I?d been using had messed me about for over two weeks and still not fulfilled the prescription). The staff are incredibly busy but I saw them interact with other patients and their standard of care was exemplary. I look forward to them being my permanent pharmacy now. Thanks Rowlands.
October 2022 by ABDULLAH-AL KAUSAR
I wish I could give it 0 star. Had an vaccine appointment today and I arrived early. I asked reception lady could I stay inside pharmacy and sit on chair until my call. There were literally 9 chair and only 1person was set over there. The reception lady & other lady (probably pharmacist) gave me a weird look and denied my request. They said they are so busy so they can not keep people inside. It was bit windy today and cold. So I was expecting to stay inside. So their rude approach push me to sit outside for 45 min & now I have runny nose! The lady who gave me vaccines probably new starter or she does not know how to give vaccine. She push vaccine and make it bleeding.Was asking for band aid. They replied they don't have any!What a callus pharmacy and their stuff!
October 2022 by Peter Taylor
I have used this pharmacy several times and, contrary to other reviews I?ve seen, I?ve found them to be lovely folk and very helpful. Yesterday I visited for my Covid winter booster (booked only 24 hours previously), and was met by a lovely lady who administered the jab painlessly. I was then offered a flu jab which I accepted and this too was painless. My appointment took place at exactly the time slot booked and was made a very pleasant experience by the caring and friendly lady administering the jabs. Thank you Rowlands for being so kind.
September 2022 by Fiona
This chemist is sub-par. My medicine was not in stock and I was asked to return the next day. Upon returning the next day I was informed the order had not gone through and to return the next day. I telephoned the pharmacy the following morning to confirm the medicine was there and it was. However upon arrival I was told I couldn't have it because the dispensing pharmacist was not there. Whist waiting an NHS employee came in to say her patient had been dispensed the wrong amount of tablets. Honestly this is the worst chemist I have ever been to. Something is seriously wrong here.
July 2022 by Debra Nicklinson
The biggest problem that being I am disabled I have to do my repeat prescription via the telephone but they do not answer their telephone so .ost times I may have to ring up to 10 times before answering and then sometimes they can be very curt.
June 2022 by Nick G.C
Awful experience. Went to get booster jab. Told to sit down and wait. Half an hour later I checked on how long it might be. They said the woman who does the vaccines went home because I didn't sign in. No one told me to sign in. The staff were grumpy and missarable to eveyone who entered. Badly run and very uncomfortable environment created by staff.
May 2022 by suzanne webb
Awful customer service! Had to go for booster jab today along with mostly elderly people. The guy on the till should not have been working with the public. He was personality challenged and rude to just about every person that came to the counter. He told one woman who was pushing her husband in a wheelchair to go and have a walk round the field as they were too early. Another elderly woman came in pushing a walking aid and he also told her she was too early and to go away and come back later! A man waiting beside me was 91 and not been out of his house for 2 years to be met with a rude, vile individual as this.How he ever keeps his job god only knows!
May 2022 by Nick Sawyer
Just wanted to say a massive thank you to Donna amd how kind and helpful she was and went above and beyond to help me get my medication sorted. An asset to the pharmacy and company. Once again thank you for all your help. Your a super star
April 2022 by Sahrah Mai
This is a very busy pharmacy: on every visit l've watched staff working with speed & concentration to fulfil customer scripts & shopping requests. The occasional long wait seems to be a consequence of work volume & supply chain challenges. Conversation is minimal with the focus on getting through the work. To me, staff have always been polite, knowledgeable, helpful & friendly.
