March 2024 by Aedan Coleman
Very nice staff and a short wait time. Not sure why it has got such a negative review as I?ve never had any problems whenever I?ve gone in.
February 2024 by Steve Williams
Walked to Rowlands with great difficulty only to find they had decided to not open on Friday morning. Note in door. Struggled back home in pain walking uphill. Went back in afternoon hooray, open. Queued for 15 mins only to be told repeat prescription not ready even though they had sent message to my phone saying that it was. Was told presciptionwould be ready Monday. Called in Monday 17:10, surprise, surprise, not ready. Prescription placed by my Dr. on 27th Jan, now 5th Feb. Useless. I've now changed chemists.Terrible service, the absolute worst service I've experienced in my 65 years.
February 2024 by Despina Tsirba
Long queues but the staff (is a young man I don?t know his name), always helpful and they?re trying their best.
February 2024 by Peter Tourh
Great local pharmacy , with good knowledge and friendly staff.
February 2024 by adrian howard-hole
It,s Saturday morning the phone has been ringing for 30 minutes and no reply. They are obviously not going to answer. Appalling service as always . I shall have to visit and wait forever as usual only to be told they can,t help as usual
February 2024 by Peter Ebsworth
Staff try to help but doesn't seem to be any continuity of staff. Stock levels are awful and so are waiting times
January 2024 by Artigas
Always super slow staff and they don't even apologise or explain why they are so slow. Every single time I go there for my prescription they take forever to find it and there is always a line waiting, many times even outside. The lunch break seems to be unreasonably long for a pharmacy, I really struggle to conciliate my work hours with theirs.
December 2023 by Mark Butcher
Was asked to wait outside for 10 to 15 minutes at 10 past 9 on Saturday morning when it was below zero & I'm a 71 year old oap. When challenged was told to complain to the company not him. Other customers were inside. One told him to calm down. He walked off saying I'm not serving. Think he needs to grow up, lose the attitude and show some respect
December 2023 by Lauren Milburn
All the times I have been had no issues at all
December 2023 by Cleo Piti
The worst local pharmacy I've had the misfortune to deal with. They seem to struggle to deliver the most basic prescription dispensing service. My advice would be avoid if you can. I am off to change pharmacies and hope this will mean a fraction less revenue for Rowlands Pharmacy Five Ways, although I doubt they would care much.
August 2023 by Rob Griffiths
I fear the time has come to change to another pharmacy. For the second time I turned up to collect a prescription to discover that the place was closed with a note on the door saying there was no pharmacist available and if I needed urgent help with medication to call 111. As I was about to depart on holiday abroad, that didn't seem very practical. I complained online and got a reply from 'Martin Kadr-Kazemi' (using the email address of one Kerry Montgomery-Wright) saying that they would respond within 20 working days. They didn't and 'Martin Kadr-Kezemi' wrote to apologise, saying that 'here at Rowlands Pharmacy we pride ourselves on ensuring a full and thorough investigation is conduced for all concerns raised.' This time he was using the email address of a Chelsea Ball. My question as to whether Martin Kadr-Kezemi even exists remains unanswered.
July 2023 by Mel
Only open for 3 hours on Saturdays. Rowlands closed the nearest pharmacy some time ago. Staff have been cut despite the construction of a "consultation room". This used to be a good pharmacy. The staff are still good but Rowlands needs to do something to rise above, or at least meet, the sub-standard level of service they have set themselves.
June 2023 by MrJon3103
What a fantastic service from Jo and Kat.Since I joined this pharmacy, I have had nothing but excellent customer service. The lady Jo on the counter is a true asset to the company as she always smiles and gives nothing but 100% to the job and the Rowlands group should be very grateful to have such an amazing member of staff. Kat I believe is the manager and again, the way she manages her staff and the pharmacy itself is inspiring. The dedication from both members of staff deserves an award and I really hope they continue succeeding in their roles and their future endeavours.
June 2023 by Sarah Moutrie
Every time I have gone into this chemist they say they cannot find prescription or it's been dispensed already. Lady on till is rude and just dismisses what I ask and moves on to next person in the que. Not nice first experiences of this chemist please don't treat your customers like that!!
June 2023 by sharon chaffin
Great experience staff lovely and great advices lots of lovely products