August 2023 by SeanO_13
Car parking is good?.and that?s about the only positive thing I can say about the place. Tried to check in at 2:15pm and was told that it would cost us £10 to check in before 3:00pm! What a joke! So we had to sit and wait before we could get to our room?.they wouldn?t allow us in. We were there for two nights and for both nights the air-con just didn?t work. We informed the staff on reception on numerous occasions and were told by them that they would ?manually adjust it for us??..nothing changed. The room was hot, humid and uncomfortable and we had two awful night?s sleep as a result as we couldn?t open the window. Breakfast was massively overbooked with lots of families queuing to get a table and waiting whilst kids were getting impatient. The breakfast itself was awful. Undercooked bacon and sausages, overcooked scrambled eggs and they consistently ran out of beans, mushrooms and fried eggs. They also constantly ran out of fruit juices?.just painful. I?m guessing that all of this was due to a lack of staff. Those that were there worked extremely hard to keep up but we?re just overwhelmed by the amount of guests they were trying to feed. My advice would be to to avoid this place if you?re after any sort of decent night?s sleep as it?s too hot to sleep at this hotel.
August 2023 by Saleh20232023
Overpriced for the standard of the room. Location is at least 15-20 mins from the beach. Bed is comfortable. Check In is quite long winded and staff need to sort out their body odour. Would not recommend overall.
August 2023 by dgoodacre1992
We have stayed in this hotel 3 times now and absolutely love it. The rooms are always clean spotless and the beds are always so comfy especially when staying in a family room. We booked breakfast and dinner at the hotel for each night and we stayed 4 nights. This year I found out I had a gluten allergy and I was catered for fantastically. They had a special no containing gluten menu at night time with so much choice ! Breakfast they had gluten free bread and offered to cooked anything I wanted separately. The food in general was great ! The only downfall was the lift broke a few times down to the car park while we were there which caused us to have to walk down the stairs to the cat park with big suitcases and pushchairs but that?s the only little niggle I have ! Going back in October and we cannot wait !
August 2023 by joanney180
Good hotel, clean and comfortable. However, Premier Inn must be making a loss with the Thyme restaurant. Decided to have an evening meal one evening. The service was an absolute shambles. Ordered drinks, still waiting after 20 minutes. Ordered again, another wait for 10 minutes. Made this known to one of the staff, there were 3 all wandering around. Still no drinks. Finally I went to the bar to get my own. Low and behold it was on its way. Food finally came. There were only around 12 people in the restaurant. All the other guests seemed to be having similar problems. It put us off eating there again, and no doubt it will with others. Won't return to this one!
August 2023 by Traveler03074981088
We have been here from 30/07/202. We are staying here for 4 nights. Pheobe has been running the restusrant and the reception single handed. We had booked dinner today 02/08 for 20:30 and we could not be seated until 20:45 we had to ask if we were going to be served and they took our order at 21:00. Our food came back at 2236. To be honest when we were eating there is no staff that came to ask how our food was. On payment we were over changed on a child's drink but I was reimbursed. The food was good but the service was appalling. I am giving the 2 star for the food but the rest of the stay and service is zero.
July 2023 by dj688
Coffee machine served cold coffee at breakfast all week Female manager rude, dismissive and abrupt Rooms tired and carpets dirty I think this is the poorest premier inn I have stayed in Location is awful ?. No where to sit if you just want a quiet drink The youngest members of staff are by far the best and the excuse of ?being short staffed? is not acceptable any more
July 2023 by Weary-Traveller007
Arrived for check in 26th July All carried out efficiently and informed of all areas, breakfast etc On unpacking we experienced an issue with the room, i went down and spoke with the 2 ladies in reception whom were absolutely amazing, apologetic and both full of professionalism in handling the issue quickly and efficiently This was something to be applauded and thanks from us for the gesture of goodwill which was enjoyed The room was spacious and bright, views not expected as location is more central city views, storage ok for couple of days, longer may have been issue as not many drawer units. Good tv, mirrors, and hairdryer with its own light up mirror Bathroom very clean and tidy with fluffy towels and if you needed soap by sink and in shower area plenty shelf space for all toiletries Bed for us was slightly harder than we liked, but nice to have choice of pillows Aircon was beneficial and not noisy Extractor fan could be noisy if you forgot to turn off bathroom light Bar drinks good selection, prices usual level for this type of hotel Did not eat in the restaurant in the evening as we ventured into city centre Breakfast was very good significant choices of all types, we especially liked the fact that limited number of some items were cooked ie eggs which kept fresh, and longest i had to wait was 2 minutes All food was of a good quality All in all great visit, attentive staff and again many thanks to check in ladies
July 2023 by helenrT3791WN
Hotel was fine, room was clean and modern. It would have been better if the aircon could have been cooler as I was hot at times and you can?t open the windows. The staff were friendly and breakfast was delicious but I advise that you DO NOT eat in the evening in the thyme restaurant. We had the worst service that we have ever had at any restaurant. We waited 45mins for our drinks and I got given red wine instead of rose. We arrived at the table at 7.30 but didn?t get any food until 9pm. We were served our main courses before the starters, my husband didn?t get his starter at all and we had both finished our meal before my 11 year old daughter received any food! We were not offered desserts and when we asked for the bill we ended up going to wait by the til because the staff took so long. The man opposite us was able to drink a whole bottle of wine while he waited to pay his bill! Our bill was printed out incorrectly 5 times before we were charged the correct amount. We were given a discount and the staff were apologetic but we couldn?t see a reason for the poor service, it wasn?t overly busy and there were lots of other disappointed customers. It needs to be better managed and the staff need better training.
July 2023 by Sam186424
Stayed 4 nights in middle of April 2023. We have stayed here several times and it never disappoints. Staff were very helpful and room was cleaned every day. Close to sea front and bus stops right outside to get into town centre. Will definitely be visiting again.
July 2023 by sarfraz s
Very poor free wifi, had to pay £5 for ultimate wifi which was a disaster. kept cutting off every 5 mins. which was really annoying. had to upload the data/files more than 3 times. Also rooms very basic and the couch had springs exposed. horrible. NOT STAYING there again. AC has its own mind - you think its working but nope
June 2023 by libbyl902
Pillows to soft, bed rock hard & the big issue was the room was way to hot ? we asked at the desk for the aircon to be turned up, which I think they did & the guy at the desk said give it a little while and it will get colder well that never happened it was still too hot, I have to wear a CPAP at night I had to take that off as I couldn?t breath, you can?t open the windows as they are sealed units, the corridor was like a sauna as we were in the 8th floor. There was just no air anywhere ? we love premiere inn and we don?t usually have any issues, but unfortunately we will not be returning to this one ? we left a day earlier as we could not stick it anymore
June 2023 by Ronnie875
Hotel is only a short walk to the beach and town centre. Large car park behind which is only £5 a day. Staff were really friendly. Really appreciated the gesture of chocolates. Loved the option to check in early.
June 2023 by LJV23
Room was modern, requested a cot that wasn't there so had to take a trip down to reception.. Then a while later we found there was only 10 sheets of toilet paper in the room so that was another trip to reception however the lady there was again really polite and helpful, exactly what front of house staff should be like and a credit to your team. Parking was a little bit of a faff to get to but reasonable price. Hotel was in a nice location and looked a nice modern standard but we would try another PI nearby next time to see what thats like. Tall middle aged duty manager was very blunt and unhelpful. Almost comes across arrogant even though he might not mean it. I wouldnt do well being happy smiley super helpful all the time - but thats what you need to be in a customer facing role at a hotel. You need to make it look like you want to be there, and you want to help people and be friendly but unfortunately the duty manager with such a senior role does not have that temperament.. Which is fine like I said I wouldn't either but I wouldn't be in a customer facing role in a hotel... Breakfast was really dissapointing, beans cold, no hash browns, bacon was drier than a sandal that had been left on along Bournemouth beach for three days... maybe it was left out from the day before and just put out again for round two. Worst of all the duty manager was back and playing the face of the breakfast experience delighting the customers again ?The single chef was doing his best but maybe it was his first day or he didnt have anyone to help him when he should. He was very nice and helpful but looked like he was struggling to cope with the number of people/amount of food to get out. It was a shame really, certainly not the usual Premier Inn experience atleast for us anyway.
June 2023 by J4451IGdavidc
Had a pleasant stay here, very well located for the station, beach and town centre. Near some main roads but the traffic can not be heard at all. Nice modern hotel with the usual breakfasts on offer to start the day.
June 2023 by Jay D
Room, beds etc was all great - always know what you?re getting in a Premier Inn. Breakfast buffet also fine, convenient for children to have choice. Dinner however appalling. Everything comes out of a packet and then sits there for 10 mins before being brought to table. Drinks came after the starters. Should have gone elsewhere.
