January 2024 by Lynette Pickering
Need training for customer service walked out and went next door.
October 2023 by Ivan Lovegrove
I pitched up in Bournemouth from Bucks, just 30 minutes before closing time on Saturday, having forgotten to pack both my dinner suit trousers and my cufflinks, for a black tie event due to start at the Connaught Hotel just an hour later! Notwithstanding the usual 2 week notice period for hirewear (all stored in Aberdeen), the ridiculously good-looking Chris at the Walford Road branch, together with the branch manager, rooted out a suitable pair of trousers for me (and an affordable pair of cufflinks) and saved the day! The patient, courteous, efficient and personable team were being similarly attentive to the needs of a group of guys being 'kitted out' for an imminent wedding when I returned the hirewear today (Sunday).And I was amazed to learn just how wrong my perception of Moss Bros' traditional market is; their hirewear revenue is now dwarfed by the volume of their retail sales of new clothes, both traditional classics and staples, now juxtaposed with stylish and super-contemporary menswear.And good luck with your Master's Degree Chris!
October 2023 by HRH
Seriously impressed with Daniel's customer service and attention to detail when I had to hire a dinner jacket for a black tie wedding last weekend. He's very knowledgeable and thorough. Highly recommended Moss Bross Bournemouth if you're lookng for a suit hire.
July 2023 by Josh B
Genuinely one of the worst ongoing experiences with this MossBros. I?ve been in now 3 times to get measured for a suit and each time they have turned me away despite the shop being completely empty! When I was in there I overheard that the wrong suits were given to a wedding party which really didn?t fill our wedding party with confidence! Whoever is in charge of this place clearly doesn?t know how to run a business as they?re literally throwing away money due to extremely poor customer service!
July 2023 by southcoast audio uk
I would like to thank Daniel and his team for all their hard work, we rented 7 suits of them that made my wedding just perfect. There was a problem with my jacket (the groom) but it didn't matter to them, they very quickly got one on special delivery and it arrived just in time to get married. So thankyou Daniel for all your hard work and for putting up with me and my menMr Pittaway
June 2023 by John Savage
Brilliant service from a gentleman called Charles. Helped me find a good fit, good sense of style and a good chat while the till rang it up. Was like having my own valet for 15 mins excellent service
June 2023 by Ahmed Mostafa
It is the best branch in the UK. Really very efficient and helpful team including Charles and Conor. They help you with any suit you like.
May 2023 by Chris Smith
Good collection of styles but extremely limited stock. Also? the staff need to find a way to identify themselves, i.e. wear a suit (it?s a suit shop), an ID badge or a lanyard. Staff should not look like a customer who has just walked in off the street.
April 2023 by dave charles
Just want to say a massive thank you to Daniel for all his help helping me and my miss to be for sorting out my tailored made wedding suit Daniel is such a lovely person and so very helpful ? from start to finish he takes geart pride in his work ? would definitely recommend moss bros Bournemouth branch as Daniel is very experienced person in this thank you dave & Tracys
April 2023 by Ken Theakston
I had popped in to look at purchasing a suit or have one made. The member of staff was brilliant in assisting me in my final selection, including a shirt and suitable shoes. The jacket will require some tailoring and Daniel the manager was extremely helpful in getting the measurements for the adjustments to be made. A very good experience.
December 2022 by Lewis Rowe
Thank you to Dan and Steve who helped organise the hiring and purchase of multiple tuxedos across multiple locations (including a Tailor Me tux) for my wedding. All of the tuxedos looked fantastic and the service we received was superb.The father of the bride had a Tailor Me tux made. Dan took his measurements very accurately as the suit came out fitting really well.Would highly recommend for weddings.
December 2022 by Jon Foskett
Stopped in Moss Bros in Bournemouth, I was served by Steve, what service it was!! He was Amazing from start to finish, so if you are looking for a suit that fits perfectly, Steve is your man, I would highly recommend him to anyone ?
December 2022 by Colin Cattermole
Exceptional customer service from the team, especially Carlos. His knowledge and understanding of fitting and fashion are Incredible and very honest. I wish all retail shops had customer service like these guys. Thank you.
October 2022 by Amanda Hemsworth
Ordered a suit online , unfortunately the jacket didn?t fit. Limited time to return in time for a wedding, went to Bournemouth store where the assistant manager was very helpful and a new jacket ordered to be delivered to an address near to the wedding we were attending and it has arrived in time , many thanks
September 2022 by Tom Boulton
These guys have Saved the day for me on many occasions now,I went in before for a suit the day before the races not only these guys found me the perfect suit they also sent me to there tailors which is 2 minutes around the corner,and called themAnd said it?s a urgent alteration and for me to go straight there.they also saved my life yesterday when I had a wedding and needed bits for the same day, they sorted me right out again.can?t recommend these guys enough brilliant staff who really know what they are doing and super helpful
