January 2024 by steviio
Very friendly and helpful. I bought my wedding ring at Ernest Jones and felt that I was in good hands.
December 2023 by marian herion
I don't think good quality for price
December 2023 by Malcolm Guile
We recently came in to look at wedding rings. The lady (think she was the manager, apologies for forgetting your name) who looked after us and walked us through the options was fantastic. It was black Friday so was pretty busy but we didn't feel rushed at all and she was very friendly and helpful throughout and we found the ring my partner wanted.We actually bought the ring from the Poole store the next day (wanted to sleep on the decision and Bournemouth store was closed for a private function), but it was really the Bournemouth store's sale!Ring was slightly too big but they swapped it for a different size without any hassle, only took a few days in the post.
November 2023 by Olivia Barnes
Left it too late to get my white gold engagement ring re-dipped before my wedding. Blanche advised that it may not be back in time before the big day and instead offered to give my ring a clean for free. I had only had my ring re-dipped 6 months prior, so it didn't look too bad, just a little dull compared to my shiny wedding band. The clean brought it up lovely and sparkly. Very happy. Thank you Blanche!
October 2023 by Sam Mckeown
Had a great experience picking an engagement ring for my Fiancé, Leah was helpful from the start, giving really useful advice to a well intentioned but clueless buyer. She walked me through the different types and helped me find a ring that My Fiancé and myself are both going to treasure for the rest of our lives. She then held a really useful session for the both of us with information on how to look after the rings and helped ensure the sizing was right. Great service and all round made what could have been a very stressful time much easier. Many thanks Leah.
September 2023 by Phil Morrison
The staff in the bournemouth branch are always helpful I've been there many times and never had a problem they make me feel like they want to help and that they don't just want your money i would definitely recommend going here.
September 2023 by Eaton Francis
Arrived at Ernest Jones Bournemouth "after a disappointing experience in the poole store" don't go... the day before.. The Staff here were so welcoming smiley totally friendly and upmost professional. Purchased a Watch for my daughters birthday recieved all the information required.Thank you "Emma 5* ++for you, and your team gave a warm feeling too. wonderful customers service beyond and other stores should take a leaf out of your book 5*+ service. Thank you will definitely purchase from this store again Bournemouth Ernest Jones Great team here.
August 2023 by Bob Hansford
After 57 years my wife lost her wedding ring swimming in the sea at Bournemouth. We popped in to see if they had a design my wife liked and was greeted by Blanche who was absolutely brilliant at answering all our questions and providing valuable advice on ring width, yellow or white gold, how many carats and especially the design pattern with satin finish. As it was a custom fit we will pick it up in the not to distant future. Hopefully, this one won't get lost when she's swimming!
July 2023 by Jon Rabbets
Absolutely brilliant customer service at this branch of Ernest Jones, Tina?s knowledge and expertise is excellent
July 2023 by Ajay Tyagi
We went to buy a diamond earring last month. On asking for student discount we were told that on sale items they don't do student discount. After buying I checked on their website which was doing 15% discount on the same product on click and collect. Talked to the customer care chat online they said the store should've done it.There was a difference of £44 which I don't think is big amount but we expect the customer service advisors to be more informative about the service they offer.
June 2023 by Jasmine Branca
Me and my fiancé recently got engaged (yay!) He bought me my dream ring, it's sooo stunning and sparkly and absolutely perfect ? we went into the Bournemouth store today for our 'Customer Fit' appointment where they congratulated us and told me more about the ring, answering any questions I had. All the ladies we saw - Iuliana, Emma, and Leah were sooo kind and friendly and made me feel really special. I even got a glass of Mimosa to celebrate and my fiancé had a coffee. It was a really wonderful experience and I would highly recommend Ernest Jones. ????
June 2023 by jessica harris
Blanche was very helpful at bmouth branch
May 2023 by Laura Hanton
Most amazing experience!!! Thank you so very much for the perfect ring and service! ?? Bournemouth branch, Blanche was amazing!!
April 2023 by Ann Nicholls
I was overwhelmed with the service provided by Tash at the Bournemouth Branch. She went over and above to obtain the watches I required for a very special wedding present, Tash price matched the items and I made a huge saving. Thank you again x
April 2023 by Andrew Rosa
Incredible Customer Service from the moment I entered the shop. Such happy, helpful and knowledgeable members of staff. I was able to Price Match a watch and further help was given to get me an excellent price. A wonderful experience and I can?t recommend the Ernest Jones, Bournemouth store enough. Thank you *****
