December 2023 by Tom Holland
Not good service and bad communication. I had a call to say my contract had ended so instead of doing it online I thought I would support the high street and go into EE and talk to them so I booked an appointment. Got there and they were really busy so waited half an hour after my appointment, no problem as I get they were busy but no apology or thanks for waiting, just " next ". Went through my upgrade options etc and was then told we cant give you the phone today , it will get delivered to home address the next day. I said but my day off is today which is why I have come in. Asked to get the address changed to work address but was told not possible. I said I work full time so will not be there, was told they can leave it in a safe place so I gave instructions. When I got home I received a text saying I would need to give the delivery drive a PIN code. I didn't understand as I told the staff member Jemima that I would not be home so why did she suggest to leave it in a safe place if this was not going to be possible ? Spent the whole afternoon ringing the store and they never answered. Rang again in the morning and they eventually answered and was told there was nothing they could do and I would need to ring another number to arrange a different day. I thought I was doing the good thing by actually going in to the store but I have achieved nothing by doing this and have spent time in my working day arranging a different day which will be a whole week after I went in to the store. No wonder people do stuff online if this is what happens when you go into the store. I will not be returning to keep them in a job.
December 2023 by Marc Packman
Superb! I was there for hours over two days (a Samsung issue, nothing to do with EE) and had the opportunity to see how all the staff provided outstanding customer service. The patience, understanding, and professionalism shown (especially from Luke, but was delivered by all of them) was just so refreshing. Also, there's a little accessory shop almost opposite. They're proper good too!
December 2023 by Palle Shiva Prasad
I'm glad to hear you had a positive experience at the EE store in Bournemouth Town Center. The staff was knowledgeable and helpful, making the shopping process smooth. The store's layout and organization also contributed to a pleasant browsing experience. Overall, it sounds like a great place for anyone looking for EE products or services in the area.
December 2023 by Blakey OUFC
The employee known as Alfie was really helpful and gave me a great customer experience
December 2023 by lucato junior
terrible service employee Ryan, rude, uneducated, lazy to respond, and this is not the first time this has happened
October 2023 by Bea Blanco
Visited this branch on a Sunday morning and both the staff and service, given to me, on what is a busy day were excellent.My thanks to Ibrahim and Ali for their kind assistance and professionalism. Ref: Samsung S23 UltraThank you Bea Blanco
October 2023 by Eryk Kawerski
Extremely helpfull Advisor!
August 2023 by dusty norris
Had a girl named Lucie and she gave me my mums number and messed up my mums phone and wasn't focused properly
August 2023 by gg poulloin
Was struggling to change from BT to EE. Was given all the help I needed.Thank you.
June 2023 by steve cox
Very helpful people
June 2023 by Cliff Rogers
Staff were very helpful and friendly I got the item I wanted and was very impressed with the service I will be using them again excellent service I recommend this store to anyone who wants a new product
June 2023 by Barry Jones
Received very helpful unhurried advice from young male assistant as regards roaming fees and home wifi even though we were past closing time in the shop.
April 2023 by Neuza Galves
Staff is very qualified, they have skills .
January 2023 by Damian BM
Been trying to sort my contract out and it has been a pain. Retail staff were friendly and helpful but business team were not. Sorted in the end and got an OK deal. Still never heard back from the business team.
December 2022 by Glynn stone
Went into the store for a simple fix. The young man who dealt with us had terrible customer service skills. No smile, grumpy. Will avoid going in again.
