August 2023 by Google user
Siobhan made the whole experience of picking and buying a new mattress really stress-free. We completed the Sleepmatch process and then had her expert help to narrow down which of the compatible options worked best for us. She was very helpful and informative, but not pushy and left us to try out and settle upon our final choice. The mattress options, prices (especially it being a bank holiday weekend) and service were all great.
July 2023 by Carol Earnshaw
Great customer service, bought a new mattress and a new bed, waiting for delivery on Saturday
July 2023 by Fuqzie404
Proper world class service in here. All staff extremely helpful and personable, especially Kieran who served us on both of our visits. Talkative and informative and helped us in every way possible to make the experience better. Beds are great quality and the shop floor is easy to move around. Much better than bensons for beds (their competitors) next door whom have higher prices, disorganised staff and a bad customer experience overall. If choosing between Dreams and Bensons for beds: always pick dreams!
June 2023 by Olivia Jenkins
James was amazing, very helpful and we left very satisfied !
June 2023 by Brenda Millard
Easy to order in store. Very helpful ? polite staff ? James and siobhan made us feel very welcome. Had a lovely cup of coffee ??. The mattress machine was good and gave us a good match. So we brought a new bed and mattress. Well done ? Bournemouth store. Would highly recommend ?
June 2023 by Nina Cook
Visited Dreams today, where we purchased a new double mattress. Our sales assistant Siobhan was extremely helpful, we had a very friendly greeting offering us coffee, tea or water. Siobhan was very patient as we tried lots of mattress and gave us lovely pillows for extra comfort.. we also tried the sleep match beds which were helpful. Overall a very pleasant shopping experience.
June 2023 by Carol Mason
I dragged my husband, (who hates any form of shopping)into Dreams Bournemouth, to purchase a new bed. We were met by a smiling Kieran, one of your members of staff, who was brilliant throughout, making the whole experience incredibly enjoyable, and even after my husband had purchased an expensive bed, (our choice completely) ?he was still happy! First time ever after spending money shopping!Kieren managed to get my husband to try the bed computer, which was an extraordinary experience, but definitely not a gimmick! It recommended 3 mattresses which would be good for our backs ? as we both suffer with different spinal problems.The first mattress, was the one we chose, also the pillow that was loaned for our use whilst trying the mattresses out, was amazing too, and we ended purchasing one each.I wish every shopping experience was as pleasurable as this one, but that?s purely down to Kieran! Thank you.
June 2023 by Chris Buller
Great experience all round when choosing a new bedframe and mattress. We dealt with Siobhan who was brilliant, very knowledgeable and very patient with us as our 3 year old terrorised the shop ?. Would highly recommend!
May 2023 by Barbara Summers
We were very pleased with our experience in dreams in Bournemouth , we were greeted by a friendly lady called Siobhan she helped us decide on a new bed and mattress which helped us decide by being shown by trying the sleepmatch , quite enjoyable! Siobhan was very helpful with our choice and explained about delivery and dates to fit in with our move to our new address,as well as enjoying a tea and coffee ,and we were over the moon in having new pillows , thank you
May 2023 by Chris horton
Fantastic and attentive service by Sarah. Very helpful and guided us through all the options. Thankyou
April 2023 by Ayelen Villavicencio
Wide range of products and brands. Excellent customer service.
April 2023 by Susan Ross
Very helpful staff, no pressure.very polite. Delivery just a few days .
March 2023 by Sally Smith
Great staff especially Steve tried the sleep machine amazingManaged to get a bargainDelivery was brilliant lovely delivery men really happy and efficient
February 2023 by S C
Great customer service. Very friendly, knowledgeable salesman
March 2022 by Sue Brogan
Delivery was cancelled !!! Not by myself but by the store so had to wait another week 5 wks all in all . Now my daughter ordered a bed and mattress came today on time BUT ?.. gave her a double mattress ( what she ordered ) with a king size bed frame and double size slats. Will not be recommending dreams to anyone. Not happy !!
