May 2023 by Google user
It was a great experience, and the team is so helpful, especially Hannah, she helped us out couple of times with having my daughter?s feet measured and she was very kind and patient with her, we enjoyed our time there.
April 2023 by Paula Banks
We enjoyed excellent service from Abby at this shop yesterday.
April 2023 by Martha Parfitt
I noticed a sale was on at Castlepoint and popped in to see if there were any mens lace up deck shoes/casual walking shoes/trainers suitable for my husband. Abby offered to check her tablet for which sale shoes were available in a size 12 and bought my selection out to see. Really appreciated her thorough professional and helpful approach - bought 2 pairs which were a hit with my hubby:) Thanks very much for the excellent customer service Abby
April 2023 by Elaine Dicker
Took some school shoes back today,rather annoyed as they had split. Abby,the manager, was quick to welcome me to the store and listen to my complaint before agreeing with me, I wasn't expecting that! Totally defused my irritation.Her knowledge is amazing! Quickly explained the shoes were too deep for my daughter's feet.They had been poorly fitted, everything she said made total sense and I'm annoyed with myself for not questioning it before. She then went to great lengths to properly fit a new pair of shoes for my daughter, I could instantly see the difference. She had such a calm and patient manner with us, it was a truly lovely shopping experience ,a service you don't often see these days. Replaced the shoes free of charge and even including insoles. We shall be back for every single pair of shoes from Abby now, that's how confident I am in her ability to fit shoes properly!
December 2022 by JW5
Staff are always friendly and very helpful. The shop is always tidy and pleasant.
December 2022 by Bob Harmer
Great selection of well crafted footware! Friendly staff with good knowledge makes shopping here easy, even during the busier periods.
December 2022 by Anthony White
Went into the store a few weeks beforehand without much choice however my second visit was fruitful an attentive young sales assistant was happy to help and a great experience and had what i was looking for
October 2022 by John Childs
Probably the best shoe shopping experience for a long time. Ask for Abby, she is a \\\"shoe fitter\\\" very knowledgeable and professional, not some just off the street sales person. She is a huge asset to Clarks.
October 2022 by Louise M
This branch is at Castle Point where there is plenty of free parking and other shops.\\nThe shoes and sizes we wanted were in stock. The staff were helpful. The shoes are expensive full price but there was a good sale with lots at half price.
August 2022 by Badger UE
Back to school kids shoe shop is the worst time to get shoes. But the Manager had a implemented que for those that didn't book in advance for a fitting. As a former shoe shop manager, I can tell you that is a perfect solution. Kian our assistant's service was the level of service I would have given. Well done, that's a very high level of service.
June 2022 by Rafael Teixeira
The service in this store is outstanding Abby was responsible for my shopping today and she is a very knowledgeable person in regards to shoes and helped me choose the best for me. I hope the shoes are as comfortable how they feel now, many thanks
June 2022 by Jane Lewis
I popped into Clarks Castlepoint on 1st June to get myself some plain white canvas trainers. Abby went above and beyond to make sure I had the right size and fit. Her colleague was helping an older lady with patience and understanding. What a lovely store with exemplary service.
June 2022 by Emma Whitmarsh
I went to Clark?s in Wimborne to have my daughters feet measured for her first walkers shoes.\\nThey weren?t measured correctly and come to think of it, I don?t think the girl even measured both of her feet.\\nPopped into Clark?s castlepoint for a second opinion and to return the shoes I had purchased the day before.\\nNoelle (hope this is spelt right, as it?s not the Christmas way?) was fantastic, patient and recommended a different type of shoe, advised me what to look for when buying shoes in the future and all round just helpful. A credit to your store and I will be back!! Thank you for your time with us today.
May 2022 by Elizabeth Beswick
What fabulous service we received today from Mel, she was an absolute star. Took my elderly aunt to replace her well worn shoes and she had struggled to find the right size in Bristol, so we popped in on the off chance they would have them. Sadly no joy, however she brought a couple of pairs to try and as they were no good, checked online and found that they had the stock and she could order them to be delivered to my aunts home address. Thank you for making my Aunts day Me, you were so thoughtful and accommodating, you put a smile on her face so Thank you
May 2022 by Linda Feltham
So helpful especially assistant Hannah. Couldn't have done any more to help. Checked all surrounding stores to see if they had what I wanted. Finally ordered them for me.
