January 2024 by Kevin Parsons
Always great service for both exchange and purchases
December 2023 by Great British Lawns ?Great British Lawns? Lawn Care Services
Absolute joke of a store went in to sell my samsung TV i asked the guy in charge if they buy TVs . He replied Unfortunately Yes we do. Was told will take the two and a half hpirs to test the tv. So i came back two and a half hours later only for him to say we cant buy as i didnt supply the stand screws. Will never buy or sell anything with cex again
August 2023 by BeautyByNats
The staff are so rude and really speak down to you. Arrogant.
August 2023 by steve dub
Great selection of used items but unfortunately the prices do not reflect that these are second hand.
August 2023 by Chris Spooner
5 hours to turn a brand new ps5 on to see if it works crazy
June 2023 by george payne
Came to buy an iPhone SE 2022 that I had seen online. It was near the store closing time so I felt a bit bad going in right at the end of the day, but the guy I dealt with was so helpful he turned on the phone and checked the battery health for me which was 100% so I brought the phone there and then unfortunately I can?t remember his name but he really went the extra mile! Thanks guys, George
June 2023 by Wub901
Staff are clueless took 2 items to the poole store to sell they refused one item saying it needed cleaning and they don't have stuff to clean.Then took the same items yo a different store who brought both items, no questions asked.
June 2023 by David Chant
Web offer of £240 for a ps4 pro. £14 in store! ?
June 2023 by 888
Very nice place, there was a decent selection of games from various consoles
May 2023 by Deborah Allen
Very knowledgeable and helpful staff.
May 2023 by Rod O'Regan
Really helpful staff who obviously love what they do. Very clear advice making the buying experience a joy.
May 2023 by John Knapp
over 65 ders? lovely assistantswill sort out ALL PROBLEM SHighly recommended 85 year and still LEARNING J A G KNAPP
May 2023 by Terminator Monarch :Digests the dirt
Very nice place, there was a decent selection of games from various consoles
April 2023 by polarccc
One of the best CeX stores I've been too. Plenty of choice in terms of electronics, video games and DVDs. Staff are fairly quick at getting things done and there is luckily never a huge queue (unlike the Poole store which always has a queue which you stand in for at least 30 mins at a time). Overall, an excellent store. Definitely will be coming back.
April 2023 by Neale Ray
Unfortunately the staff and manager could all do with a basic lesson in common courtesy and customer service along with some happiness. I ordered an item online but, when I collected it, what I was given was totally wrong. Half an hour later I returned it after getting home and seeing the mistake they had made. I waited for fully ten minutes stood behind one customer who was selling some games to them. The three staff that were behind the counter made no attempt to serve me or even acknowledge my presence throughout. When it was eventually my turn to be served there was no explanation or apology in any way for their error with the manager just saying they didn't actually have the item that was advertised so they would refund it. it is not the error that annoys me, that is a standard and common business occurrence, but the approach of the staff was so poor and unwelcoming that I felt it worth commenting. I am not someone that regularly complains but I really feel management need to pay a secret shopper visit to this store to experience the atmosphere and then teach the staff how to smile, be pleasant, polite and welcoming. It would make such a difference not only to the customers but it might also help the staff themselves feel better and more cheerful about working there. I sincerely hope for their own sakes that things improve for them. Very poor.
