October 2023 by Kelly Harman
Such a rude man who served me on several occasions huffing and puffing with an attitude just for asking to collect a prescription. I won?t be using this boots again. Absolutely awful!
August 2023 by Danny Slatford
The functionality of this pharmacy regrettably falls short of expectations. Within the context of Boots pharmacies, this particular establishment presents itself as conspicuously unreliable. The provision of services is characterised by a noticeable lack of efficiency, with considerable delays being a common occurrence. A prevailing concern pertains to the consistent unavailability of essential medications, posing an inconvenience and potential health risk to patrons in need.Furthermore, the operating hours of this pharmacy prove to be significantly disadvantageous for individuals engaged in the standard 9-to-5 work schedule, which encompasses a substantial portion of the working population. This limitation effectively restricts accessibility to those who require pharmaceutical services during these conventional working hours.A further drawback manifests itself in the pharmacy's unavailability during weekends. For those seeking to acquire their prescribed medications or pharmaceutical assistance during this period, the unfortunate reality is a lack of service provision. This not only hampers individuals in immediate need but also potentially disrupts treatment regimens that require consistent adherence.In summation, the pharmacy's notable deficiencies in service efficiency, consistent medication availability, unfavourable operating hours for the working populace, and the absence of weekend service collectively contribute to an experience that can be deemed suboptimal and unsatisfactory for its clientele.
August 2023 by Alan Turle
The female member of staff was abrupt with me .....she could not find my prescription having sent me away for 20 mins then the polite Pharmacist showed her where it wasThis branch is to be avoided where possible
July 2023 by Hilary Kuhnert
Went to get my repeat prescription which I needed today as my 2 months supply was up - they now don?t keep medications unless they are in high demand but order it in for the next day which is no good if you have run out of your tablets and need them for that night - they released my prescription so I could go somewhere else went to Columbia Road pharmacy couldn?t have been more helpful and they had my tablets in stock- know where I will be going from now on
February 2023 by Ivana Sandoval
Always some issue with this boots. Closed even on weekdays! They never pick up the phone!
January 2023 by Ewa Barszczewska
No "thank you" or "have a nice day". Please yourself.
December 2022 by RoRo MoFo
A very rude unprofessional staff member who wouldn't give me their name when I confronted him about his behaviour/tone/attitude so I could make an official complaint, decided to make a sarky comment as he walked away from me behind the counter....when I had been nothing but pleasant and thankful. Best to snipe about customers when they have actually left the shop and out of earshot and laughing when they call you out is seriously not going to help at all. Absolutely disgusting.I'm very disappointed with Boots, I really didn't expect to be made to feel embarrassed and like an inconvenience when asking for help. If I could put zero stars I would. I'm absolutely dreading and putting off going back to pick up rest of my essential prescription. Thanks.I wish Boots would take this branch in hand, just read the reviews... And we're the ones who could be bothered to do this, imagine how many more there are in reality... This treatment of people seeking their medication has properly ground my gears.
November 2022 by Alan Knipmeyer
Firstly they closed on Saturday and Sunday, meaning having to go after to work to pick up prescriptions, issue with that is that more often than not the pharmicist is not there, so the chemist has to shut, without warning. Considering changing to another chemist as now the only sure way of getting essential medicines is getting there for 9AM, which doesnt help with work.
October 2022 by Rei Rei
Awful service, never has anything in stock. Rude unhelpful staff who clearly hates their job. Really long wait for the simplest prescriptions.
September 2022 by Georgina Mckeown
Very poor service in collection of prescription.I have had to wait a week for the items to come in to then not get all of the items. I have called up today to query that an important item is missing to be told it is the doctors surgery fault.. yet it?s all on the same prescription where I picked up the same items earlier today and VERY clearly on the same script. They then stated it?s in another bag therefore they have missed it.The staff are often unhelpful and somewhat rude.This isn?t the first issue I have had with them. I can?t help but feel somewhat disappointed. I used to work for boots and if this was the service we had offered in our store our managers would not have been impressed.I understand they are busy and under pressure however being polite and letting people know there are delays in my prescription would be helpful, especially when my number is on there system and i am signed up for text alerts.I am somewhat disappointed with boots and will be collecting my prescriptions from competitors in the future.
September 2022 by Chris Barnes
This is the worst chemist IHave ever been to, staff are miserable, unhelpful and arrogant, they don?t acknowledge the customer, no please or thank you, surely this is not Boots Chemists
August 2022 by Sue
Have tried to collect prescriptions a number of times and there is always an issue. 3 times in the last month they have had to close, their website is never updated with this and shows as open. They seem to close for lunch when they want again, website doesn't indicate this. Prescriptions are never there and have to be order then, the following day you go to collect it and yes they are closed again untill 2pm and, yet again you go home with no prescription. People rely on their medication for pain relief and when the doctors update your prescription you really want to be able to go in and collect it. With this pharmacy knowing beforehand there is going to be an issue.Real poor service all round.
June 2022 by Lily Marsh
Couldn't be more unhelpful if they tried.They've ordered my repeat prescriptions for a while and now say that I have to order myself. Can't be bothered to argue, instead I think why would I give my business to a company that has zero customer service.
April 2022 by David bell
Website very difficult to order from, but I got there in the end. I have now collected my order and it was all correct. Wish website would have a customer service phone number when you need to query an issue.
January 2022 by Alan Warren
Arrived at 3 minutes after 1 and got to the counter only to be told we can't issue a prescription between 1 and 2???? But I'm here now! Sorry. Close the door on your way out ?
