November 2022 by Alanis Bradbury
This store is terrible. Wish I could leave no stars. All I've had is hassle trying to exchange things even though I checked with customer service first. I'm never shopping in that store again. The staff is terrible and don't let you speak. I work in retail and know that my return should have been accepted due to fault. I suggest a staff clear out!
July 2022 by Viktor Strausz (Chmura)
Customer service inattentive
June 2022 by Z
Love it
December 2021 by Paula Dean
I visited the store today.Amber was very knowledgeable and helpfull about the toys.My daughter was waiting outside with her 10 month old Rotweiller, the member of staff by the door said he could come in. So in he came.The overall experience was very good.
December 2021 by Emma Binning
Super friendly staff in here, really helpful and chatty.
August 2021 by Ryan Hughes
Poor service, due to covid my girlfriend could not try on a piece of clothing. When we returned with the item not being to her taste, she was refused a return. The item was in perfect condition, and we had the receipt. The woman at the till didn't seemed to care and said to 'sell it on ebay'.
July 2021 by Alex Robinson
Atrocious customer service. The person in front had an issue at the till, but three other staff completely ignored us. Despite waiting 20 minutes and asking to be served, we were left alone. Ultimately, we left the store without buying the goods, over £100. I'm surprised that they can afford to lose such a sale in difficult times. Very poor management.
March 2021 by Mellisa Haynes
The staff here are unbelievably rude. I arrived before 3.45pm and was obviously picking up things to purchase. The store is meant to close at 4.30pm, but they decided that they would close early so a member of staff came to inform me that they will be closing early today so I have 10mins to finish my shopping, I said ok. I asked the same member of staff if they had an item in a different colour, she then brought it to me in red adding that they don't have it in my size. When paying a member of staff named Gemma was snappy and rude because I asked her the price of an item. I shop regularly at Ann Summers in London and visit the store when I travel to Bournemouth. Today I was disappointed by the treatment received today.
March 2021 by Kirsty Farr
Always get amazing service here, the staff are so friendly and knowledgeable about their products!
July 2019 by Viera-Jayne Morgan-Smith
Went to the Bournemouth store today and the service was superb! Turned up near closing time to try a few things on, I didnt feel rush and Emma helped me find the perfect outfit.
April 2019 by Joe Hughes
I would like to make a complaint about your staff. I was in town with my wife and we decided to go in to your shop I went to the toys section and the staff member greeted me with "oh nice to see you again weren't you here earlier" normally I would find this funny as it is my sense of humour however my wife turned round to me and clearly didn't get the joke and said wasn't you in town with our 5 year old daughter earlier. This was last Tuesday and ever since then I have been sleeping on the sofa
January 2019 by Steve Harty
Great fun
August 2018 by Viera-Jayne
Went to the Bournemouth store today and the service was superb! Turned up near closing time to try a few things on, I didnt feel rush and Emma helped me find the perfect outfit.
July 2018 by Curley Shirl
Got there just be for closing, one of the staff members Emma heard me talking to my mum about sizes and offered help, she directed me to lots of beauitful items which were suited to me. I went and tried them on not realising they were closing. I didn't feel rushed, the two staff were polite and very friendly. I left feeling happy with some very pretty items :) Thank you Monica and Emma :)
January 2018 by Valerian Mouse
Great selection of lingerie providing you have a stick thin figure. Staff seemed unwilling to want to help in anyway.