December 2023 by Martin Cowling
Usually going to these large stores fills me with dread but Stephen made the whole process, from start to finish, a pleasure. He showed a level of customer service that?s very rare these days, from his cheerful greeting, taking the time to listen to me, taking me through the tester bed, being patient while I tried different mattresses over and over again, explained everything, went through the finance options and even took my carry out items to my car with me. He was very knowledgable of the products, the options, the cover plans and the finance options. At no point did he try and sell me something I didn?t want, which happens a lot these days. Can?t wait for my new mattress to be delivered on 23rd December! Highly recommend Dreams if you need a new bed or mattress.
December 2023 by Jane Luxton
Jenny, the sales consultant, was nothing but very helpful even letting us use the sleep bed machine that recommends which bed is best for us. We chose one of the recommendations.
December 2023 by Jon Curtis
Wonderful staff all apart from the manager who is clueless.
December 2023 by selina hoque
We went to get some advice on new mattress and beds. We were helped by Katarzyna who was amazing.We had the full assessment including the "sleep match" machine which gave us a choice of mattresses. We were given pillows to try all the different beds. Katarzyna was very knowledgeable and helpful and we easily narrowed down our choices.Once we had our mattress the divan/ottoman were quickly chosen pillows and mattress protectors were added. We couldn't be happier with our choices.Ordering was done with a lovely cup of coffee and the flexible delivery options were just what we needed. We're really looking forward to our new comfortable bed.A huge thank you to Katarzyna for giving us an outstanding experience and her expert knowledge. We would Recommend Dreams for their great products and service.
December 2023 by Viv Watts
Exelent service today looking for a mattress assistant magnus very helpful and not in your face and certainly not pushy very pleased. Looking forward to my delivery. Viv watts. Felt very comfortable trying out the mattresses.
December 2023 by Shirley Stewart
Great service and experience at Dreams Torquay this am , after suffering broken ribs I found my current mattress too uncomfortable, was recommended to try their analytical bed (amazing ) and after guided to the best preferences, staff really good and knowledgeable and came away with a positive experience, cant wait for delivery
November 2023 by Tony Hobday
What a Brilliant Experience bed shopping here,I found Magnus the Manager a most helpful and asuring man. He showed us the computerised double bed and set it up for us ,when laying down ,which recommended the type of bed best suited for us.After a little talk we purchased a Tempur Cooltouch sensation Elite 25 King Mattress ,with delivery in two weeks ,what a surprise .Even cups of coffee.
November 2023 by Michele Povey
AMAZING jenny greeted us with no pressure made us feel totally relaxed no hard sell explained the tester bed which was a great experience! Felt so relaxed in her presence Was so knowledgeable and more importantly my husband felt very relaxed so he could pick things out without being intimidated! I was very impressed and would recommend every one go buy your bed there. We purchased a mattress base a new mattress and head board and pillows! Very very reasonable price expected to pay more so treated myself to expensive pillows! A great great experience jenny was BRILLIANT, honesty this is a totally unbiased review i didnt know what to expect when i went there as totally knew to the south west and LOVING IT !!!! ?????????
November 2023 by Julie Hollingsworth
From start of choosing mattress to delivery the staff were very helpful and delivery drivers kept us informed as to time of delivery and were on time. Very pleased with service provided.
November 2023 by Roy Kennedy
Friendly and knowledgeable staff answered all my enquiries and steered me in the right direction, making my experience so easy.
October 2023 by Mark Bechter
Fabulous customer service provided by Stephen, who listened to what we needed and gave us the best mattress to suit us for the best value. No messing around, knew his stuff, was incredibly professional and we left with exactly what we wanted.
August 2023 by Lizzie ?Lizziedoolittle? Richards
Dudley great sales assistantTried all beds for few hoursPicked the most expensive and a tempur mattress just waiting on delivery ?
August 2023 by David Houghton
Excellent service from Stephen - very knowledgeable and explained everything clearly.
August 2023 by steven dorkings
Stephen greeted on entering the Torquay Dreams store. He expertly guided us through all our options for choosing mattresses starting with the "fitting guide" state of the art bed. We were invited to try several mattresses above and below our target price and finally found exactly what we were looking for. Great mattresses, great price and great service. British made too!
July 2023 by Jeanette Worthington
Very good service from Steve at Torquay . Couldn?t do enough to help us . Thankyou
