February 2024 by Wendy Redwood
I broke my engagement ring last year, the setting broke so I risked loosing the centre stone. Took it to Baldwins who did a brilliant job of fixing it going above and beyond, they also replaced adjacent settings which were becoming weak but didn't charge more than the original quote even giving it a good clean! At every stage they phoned me before going ahead with the work to make sure I was happy for them to proceed. All in all an excellent service
January 2024 by Andrea Lyons
Excellent & quick service to make my wedding & engagement rings bigger. I am over the moon. First class service. Thank you ?
December 2023 by Hilary Dunlop
Lovely shop full of gorgeous, high quality jewellery.James Baldwin creates stunning bespoke pieces.Knowledgeable and helpful staff
December 2023 by lorna stevenson
Baldwins has been 'our' family jeweller for 50 years! The majority of the jewellery I wear was either made, designed, valued or altered for my mother and now for me and it is a joy to have such personal beautiful pieces. It is lovely to be treated more like a friend than a customer. We will miss John but we know that James will carry on the great Baldwin family tradition of craftmanship, professionalism and friendliness.
September 2023 by Claire Coomber
Visiting the area, and I needed a new safety chain fitted to my silver bracelet as I was concerned I was going to lose it. Quick professional repair and great customer service. Thank you somuch ?
August 2023 by Lindsey Worth
James redesigned a ring for me and the result was stunning! His creativity and talent is mind blowing, he created a high quality and beautiful piece on budget. I wouldn?t hesitate to recommend him, we?re so lucky to have such talent in the south west
August 2023 by lucy giles
Amazing custom designed engagement ring from Jamie- honestly better than we could have ever hoped for. Can?t recommend enoughAlso just to add to this original review- I managed to somehow damage my ring. Jamie and his Dad immediately took it back and reshaped it - within two weeks it is flawless again (see pictures). The care and attention to detail they give is spot on.
August 2023 by Claire Fishleigh
James redesigned a ring for me and the result was stunning! His creativity and talent is mind blowing, he created a high quality and beautiful piece on budget. I wouldn?t hesitate to recommend him, we?re so lucky to have such talent in the south west
July 2023 by George Burnman
They go above and beyond.I have just purchased my most sought after Rolex Submariner from James. First class service from the beginning to end with a one day turn around to collect. Very professional I highly recommend this jeweller. Will be using again for any future purchases.
June 2023 by Nikki Putt
Fantastic service all around, my wedding ring needed to be made larger. This was done within a week and looks as if it was new. I would most definitely recommend this jewellers.
June 2023 by John Trower
Am on holiday in Devon and was looking for a present for a family member. The shop has a step into it and as I?m in a wheelchair I asked if they had a rampThe assistant could not have been more polite and helpful, they provided a ramp and made sure I was ok and offered help if I needed itI browsed the shop and found what I was after again they could not have been betterReally impressed and I highly recommend them
June 2023 by William Ralph
Highly recommend Baldwin Jewellery. The service was excellent and Jamie really helped me out with a ring resize which I didn't think was possible
May 2023 by Johanna Abel
So grateful for James and the Baldwin?s team for creating the most perfect engagement ring for me.I had a rough idea of what I wanted but what they created was a thousand times better. It?s PERFECT!The customer service was incredible, we were kept in the loop the whole time during the process. Would highly recommend.
May 2023 by James Holman
Baldwin Jewellers have been fantastic from start to finish! They have created a beautiful signet ring for me and the care and attention to make sure everything was right was amazing. True craftsmanship and an excellent team. Always responsive on email and exceptional in-store. Thank you all!
May 2023 by Katie Brewer
I cannot recommend Baldwin Jewellery highly enough. I had a pendant made by Thomas Sabo that broke. Thomas Sabo said they couldn't mend it, I tried lots of other places all of whom said they also couldn't do it but Jamie at Baldwin Jewellery did it! He was the ONLY one. I am so thrilled and grateful. It was may favourite pendant and it is as good as new. Shall be recommending Jamie and all at Baldwin to everyone! THANK YOU. Katie Brewer
