November 2023 by R M
I came into TSB in a bit of a pickle today. Unfortunately I managed to lose my bank card and I was in a position where I was under financial pressure. Caitlyn on the front desk was helpful, informative and eager to help. The manage Steve assisted in the matter and with their help I managed to find an easy stress-free resolution. A top team who are willing to listen, understand and support their customers needs. I could not be more thankful for their help today. 5/5!
October 2023 by Richard
Though seemingly smaller than other bank branches, TSB Plymouth City Centre branch has provided much better service than any other I have used. In particular, Sharon Pengelly is a friendly and expert source of advice. The help she gave me was exactly what I had been looking for and I don't bestow compliments lightly. I do research other institutions carefully but TSB just had the edge and the products that suited me; I am very happy with my choice and would recommend the team at TSB Plymouth.
October 2023 by John Ernest McGeorge-Oanta
Excellent service, very helpful customer service and have an appointment for next week. Very happy with my visit today.
June 2023 by SUPER JO
I had an appointment at TSB armada way Plymouth with Sharon Pengelly to discuss my bank accounts. Sharon was so helpful, friendly, polite and full of answers. Worked me through everything I wanted to know. Full of information and very wise with questions I needed to be answered in a very professional and honest way. If it was out of 10 Sharon would score 15 so helpful. On top of the ball and first class so friendly not rushing me out the door as most banks do. Thank you Sharon you deserve a bonus.
April 2023 by Pamela Jagger
Friendly staff ready to help.
November 2022 by Peter Furzeland
Happy to help you with any questions
October 2022 by shafih abrishami
Great staff, very helpful, feels like a local bank nice and personal.
August 2022 by Stephen Allen
Friendly and efficient ?
March 2022 by Simon Lea
Personally I don't find the staff very helpful at all.
January 2022 by thailand_john
Bank somewhere else. The positive, the bank it is quiet compared with others. They gave me a credit card with 0 interest 18 month. After a few month they cancel the 0 and i had to pay interest. Today i had some money taken out of my account, some payments and i went to the bank. You cannot sort out this in the branch you have to call a number. I had the some problem with lloyds and they sorted in the branch. 30 minutes later sitting in my car still waiting for somebody to answer the phone.
December 2021 by Norman Hanley
Very helpful staff nothing to much trouble.
September 2021 by Patrick Brennan
The telephone service is appalling, how many hours do I have to wait for a reply after TSB tell me to contact them.....why don't you clowns phone me if you need to speak to me????
June 2021 by Jethro Marles
Christine at TSB Plymouth was extremely helpful to me today, even though I do not bank with them. She went out of her way to explain issues with certain aspects of the banking system and made more than one phone call to sort out a problem which resulted in her client receiving funds in a timely manner. Thank you Christine - excellent service.
June 2021 by Sarah Mannakee
Good it's a bank freindly polite staff
March 2021 by Faith Kelly
Terrible customer service from TSB. Refused to allow me to withdraw some of my money in £5 notes to help me sending helpers for shopping during COVID crisis as shielding. Told by manager to go to Natwest!
