January 2024 by Toni-Leanne Sleep
Unfortunately this was such a downer, the carvery was lukewarm and there was so many empty pots so you had to stand around waiting for someone to adventually fill them up, then you had to scrape the bowls to get some gravy out, the childrens meals consisted of nuggets and beans both in separate bowls and also brought out at separate times, when wanting to pay so we could leave i had to hunt down our waitress and even then couldnt find her so was served by someone at the bar who didnt seem atol happy to be serving. Definitely dont think we will be returning which is a shame as one of the meals which was of the normal menu was actually thoroughly enjoyed, just a shame the actual carvery itself was a let down
December 2023 by Gary Evans
I booked online for breakfast with Santa for my 2 children arrived all was good spoke to a helpful young man who explained breakfast had just finished but we would have dinner which was fine! Poppy took us to our table where we asked if someone would come and get us for the children to see Santa and she said ?Yes take a seat and someone will come and get you when it?s your turn ? a short time later I went to the bar and asked if Santa was on a break as he had gone to which I was told it finished at 11am! I showed them my booking for breakfast with Santa and the lady apologised and said it should not of let me book and Santa had gone and there was nothing she could do! So not only did it cost £58 for food it then cost me a further £28 plus another 2hrs queuing to take my autistic children to see Santa! This was a complete and utter disaster and expensive day which the day before Christmas was an expense we couldn?t afford! So our quiet Christmas Eve turned into a fiasco and expense!!Food & drinks: The food is normally really good
December 2023 by Freeway Ireland
We came to Toby Carvery for Christmas dinner & the staff couldn't do enough for us they were really good they went above & beyond even though they were rushed off their feet. The meal was lovely well done & hot i was pleased to see that they had the cracklin back just hope they continue to have it there keep up the good work guys very well done all of you the management were brilliant so we will be back soon.Safety: Plenty of fire escapes at the Toby
December 2023 by Ryan Kelly
Quality just wasn?t great! I asked for ice cream with my dessert instead of custard and it was cheap kids Mr Whippy type stuff from a machine in a the tiniest little pot!!For Xmas meals where I?m paying nearly £62 per head I think get some decent ice cream in for the occasion!Left sitting with our dirty dishes for too long as they were busy.Potatoes weren?t very nice either, piled too high and left under the heat for too long so ruined. Just seemed like a maximising profits exercise and missed opportunity to portray yourself in a good light for quality and leaving me wanting to return! Probably wouldn?t come back again.
December 2023 by Melvin Ward
There was a mix up with our drinks order. The carvery was good as usual. However I did find some of the vegetables were not too hot. The honeycomb dessert was enjoyed by my wife and I
December 2023 by wolfcub 712
This place is absolutely wonderful.The customer service was outstanding.The food like always was delicious it was almost impossible leaving without a second plate.The music through the speakers wasn't too loud or too quiet.The waiting staff were polite and cooperative.Overall I find this place amazingSafety: The place is very safeFood & drinks: The food was delicious and the drinks were lovelyNoteworthy details: Family friendly.Cool staff, can make jokes.Amazing food
December 2023 by Adel Castle
Today we were served by Brad who was very accommodating and helpful with my dietary needs. He sat with me to ensure I know what I can and cannot have. The atmosphere was calm in the restaurant and the food was amazing as always.
December 2023 by Ryan Cook
I recently visited Toby Carvery Roborough and, unfortunately, I have to report a highly unsatisfactory experience. Right from the outset, the visit was marred by a distressing situation in the men's toilets, which were overflowing with feces. Shockingly, this issue persisted even when I checked back two hours later, indicating a severe lack of attention to cleanliness and basic hygiene standards.Further adding to the frustration was the seating arrangement. Despite having a reservation, it took us an astounding 30 minutes to find a seat, a delay that seemed to stem from poor management and a lack of organization. The disappointment continued with the dining experience, particularly for those seeking vegan options. After an extended wait of 30 minutes, the chef rudely informed us that he was not made aware of any vegan requests, leading to an additional 10-minute delay in an already long queue.This series of events not only reflects poorly on the restaurant's operational efficiency but also casts a shadow on their customer service and attentiveness to guests' needs. It's disheartening to see such a lapse in service and care, especially in a well-known establishment like Toby Carvery.I sincerely hope that these issues are addressed promptly to ensure that future guests do not have to endure a similar experience.
December 2023 by Ciara Houlihan
First time to Toby Carvery and was quite disappointed. When we ordered (the roast dinner), we were given empty glasses, cutlery & no receipt. Absolutely no direction or information on where we actually get our food & drinks, had to have a walk around to find it ourselves which was a bit of a shame as seems like the kind of info that should be offered when ordering. The girl serving us was possibly new and maybe didn?t know to provide customers info like this. The food was lovely just a weird experience getting the food and probably wouldn?t go again because of this sadly.
December 2023 by Alexander Battershill
Improve on cooking veg, sprouts cauliflower some carrots hard. Could have shot people with sprouts.Good choice of meats and veg lovely gravy.All staff very friendly and helpful.
December 2023 by Maddie Curnow
Lovely food and speedy service! Dave made the experience so much more enjoyable with his personality, humour and eagerness to help! Thank you Dave, we felt very well looked after!! Amazing time as always.
December 2023 by Maya Brauns
After visiting today I was left disappointed by our quality of service. While the food was scrumptious, our server (female, thick black glasses- edna mode esc.) was hostile and incompetent.Once we had sat down as a group, on a dirty table, we were looking at the menu and having a conversation. Carl Fredricksen then trots over, rudely disturbs our conversation, telling us we need to order. We went midday at a time that we should not have been rushed, especially in such a harsh manor.After feeling pressured to place our food orders immediately at the bar, we then proceeded to wait 5+ minutes without service- clearly there wasn't a rush.Once Velma finally acknowledged she took our orders while yelling across the bar at other customers. She gave us dirty cutlery and glasses. When we asked for a new set she raised her voice at me, telling me she was busy, despite having just taken my order.Later in our visit, she proceeded to confront us when we were given a takeaway box by another member of the staff, which was very unprofessional, an issue which could be solved between herself and her colleagues.This whole hostile experience led us to leave early despite the enjoyable food.
December 2023 by Anya Stevens
Richard and Elise were fantastic, having a coeliac with us means that eating out is often difficult but they made us feel more than welcome and went above and beyond to make sure we had a very positive experience. We were offered a fresh dish of veg from the kitchen to reduce cross contamination. I would recommend to anyone with allergies or just wanting a nice meal!!
December 2023 by Paula Moran
Myself, my daughter and friend often come for a carvery. Today 29/11/2023 the carvery was THE BEST EVER. We usually note that spuds are a bit hard, other bits under cooked but today JUST WOW. Our server Frankie was lovely and she said that Dan was in the kitchen. Well Dan thank you for a 100% perfect carvery ?????
November 2023 by Andy Yeoman
Fantastic rich carvery with great food, range of drinks and very welcoming friendly staff!It was at this very carvery that I realised I DO love Yorkshire puddings. Up until that point I couldn't stand them.We have done the Thursday quizzes here with friends a few times and intend to return, as they are great fun with a top atmosphere.Food & drinks: Good range of carvery items, expertly carved and well cooked.