June 2023 by Google user
I Meet Paula there , she is the perfect woman there , she s a good woman And she have respect for us, she Really like this job, it s amazing , allways smile to her Customer , amazing , our family Really like her ????????
April 2023 by Dushanthi Hansika Siriwardana
Very poor customer service and the lady told fake prices for perfumes. Please avoid this shop and go somewhere. Very disappointed.
December 2022 by Arnie Marufu
Poor customer service and manager is very patronising, last time I'll be going there
August 2022 by Sarah
I don't often go to The Fragrance Shop, but after my recent visit and being served by Paula, I will be going there for all my perfume shopping! She was so professional and knowledgeable. A real asset to this store. The only staff member which acknowledged me, the others did not look interested in their work at all (on wed 10th aug). I hope she gets praised for her excellent work! Thank you!
August 2022 by Sumalka Mendis
I have bought a lot of perfumes and gift sets from here and the service is always exceptional. There?s so many times that I tried so many fragrances and didn?t find the right one, but the staff has always been very helpful and friendly. They always have good deals and something for everyone. Great range of perfumes with great quality. Highly recommended!
June 2022 by Henry Munns
Useless staff and DO NOT sign up to their subscription, they steal money from your account! I've wasted so much time with rude customer service dept and not got a refund. If I could give zero stars I would.
September 2021 by Thadeus Devasagayam
Lovely staff and great prices
July 2021 by julie workman
Do not touch this company with a barge pole. I ordered two products in August one of the items was damaged-a Chanel soap I asked for a replacement or a refund despite endless emails-cant get hold of a telephone number for the company-I still haven?t received either. Extremely poor communication skills and customer service.
July 2021 by Luca Ford
Very helpful staff, helped us pick out the aftershave for us would recommend if you stink and need to smell nice.
September 2020 by Paul Davidson
It's a small place not a great amount of shops here. I go mainly to shop at Wilkinson's me which I get most of what I need. There are a few other shops here of which I don't use. But others may. Don't expect much and you won't be disappointed .
September 2020 by Stephen Hillard
The staff seemed friendly enough and if you search you can sometimes get a great offer.
September 2020 by Elaine Crombie
Got exactly what we had searched all over town for and a lot cheaper, assistants were really helpful.
September 2019 by Patrik Kucharovic
Lot of deals, but not serve. Think about it.
September 2019 by Anthony Clarke
Very helpful staff
August 2019 by eseyas amanuel hagos
I really like perfume show very competitive price and used to have great staff in Plymouth now it's really unprofessional and absolutely poor quality customer service. Paula is really great in Plymouth the other 2 are very poor with their customer service one teenager and one on her 40s really poor service I was waiting and they were talking about completely different topic!
