March 2024 by Jack vockins
We stayed at this Premier Inn for 1 night on 24th March on a stopover to Cornwall. The location is perfect for exploring Plymouth. Parking was £6 for 24 hours which is fairly good for a city centre location.When we initially got to our room (303), it was too hot. We immediately opened the window, however the road noise was very loud so resorted to the Air Conditioning. This clearly hadn't been serviced in a while as when it was on it made the sound of water trickling regularly. So we substituted an average night sleep with having the window open and the loud road noise.The shower and hand basin was pretty much pointless. The hand basin tap had an awful flow of pressure with a small squirt coming out. Removing the pressure reducer resolved this issue. However the shower pressure was ridiculous, to the point it didn't remove shampoo from the hair.The WiFi as others have said was practically useless, I upgraded to ultimate WiFi and the speed was below 1mb p/s across Android, Windows & iOS Devices.As for the bedroom cleanliness, it wasn't great - hairs in the shower and markings on the pillow.On checkout, team members were more interested in having a discussion at the reception desk than offering a "Thankyou, Goodbye" to guests.We wouldn't choose to return to this Premier Inn in the future.
We were looked after very well by Charlotte and the rest of the team. Staff were very attentive to our needs. Out of all the Premier Inns I've stayed in, this was the best so far.Rooms: More spacious than ones I'd been in recently.
March 2024 by Diane Cook
It took over half an hour at reception to find our rooms. They didn't seem to have a clue and even gave one of our rooms up. Fortunately, there was another spare room. The actual rooms when we got in were amazing, so clean, and 1st class.Breakfast was a disappointment. Bacon ,eggs, and sausage were overcooked, so I opted for the continental, which was lovely.Rooms: Immaculate and roomy.Walkability: Easy to walk through to our venue and the local pub.
March 2024 by Tim Pilch
We have stayed at Premier Inn Sutton Harbour a few times when visiting Plymouth. Never again though after the awful drop in customer service since our last stay! Booked a Premier Plus room and paid extra for an early check in due to the poor weather. Premier Plus rooms include a free upgrade to Ultimate Wifi - apparently "8 times faster than the free wifi". Not on this occasion! Barely worked at all! Less than 1mbps on Speedtest. Certainly not good enough for Netflix, Iplayer etc. When I queried with reception early evening, I got a shrug of the shoulders, was told it was not working this afternoon, but should be fine now. There was nobody to query it with as there was no duty manager on site apparently. At 11.12pm it's still not working! After going out for the evening, we returned to the hotel just in time for a drink before bar closed at 11pm. We were at the bar at 10.55pm. No sign of anyone or anybody on reception. Eventually a young man with an extremely bad attitude came out of the back room at reception where he was skulking. He then informed me that the bar closed at 11pm. I said that was not the case as we had been waiting for 5 minutes at the bar so it clearly closed early as he stated they had 'already cashed up'. When I pointed out politely that it was not great customer service to close the bar early, he said "Alright mate, don't have a go, I just work here". He then walked off into his back room. Exactly my point, you work here. You're not paid to hide away in a back room and show such a poor attitude to paying customers. We will take our business elsewhere until Premier Inn employ some staff who can even pretend to care about customer service. Also not that impressed that we had to pay £6 for parking on top of the £88 rate for the room. Paying for parking on site is another new addition since our last visit. No point in mentioning it to staff though as it will only get the trademark shrug of the shoulders! Shame about the staff. The rooms are very nice and the hotel is in a good location for the city.
March 2024 by Aubs UK
Nice location with nice views overlooking part of Plymouth Harbour.It would have had a 5*, but:1. The Wi-Fi is poor (great signal, not good throughput).2. Windows need a clean on the outside - If you prevent them from being opened wide to get a clear view, you need to make sure you can see properly through the glass.3. Premium Plus room, but basic cheap toilet roll. What's that about? False economy because you end up using twice as much anyway, and quality toilet roll is a must!Rooms: Rooms are the same as all Premier Inn Premium Plus rooms comfy, clean, lots of lights, and a good shower. Has a mini fridge in the room with complementary water.Food & drinks: The restaurant stops serving at 9 pm, like other restaurants close by.Noteworthy details: Don't unplug the HDMI cable from the back of the TV - there's a HDMI port on the desk to make connecting your computer to the TV easier.
March 2024 by MCR Estate Agents
High standards of cleanliness, excellent service and very good breakfasts.
February 2024 by Graham Hedges
Shocking experience. The first night we arrived we were encouraged to go to the cookhouse and pub on arrival. Only to find out they stopped cooking at 8:30 so we returned to the hotel for a meal. Disappointing meal to say the least. The staff were not interested at all.On the second night the house cleaner burst into our room with a couple using her master key and then left.We went to reception to check if we were in the right room to be met by an aggressive , defensive young lady with a bad attitude . I look forward to your apology .
February 2024 by Steve Chappell
Stayed for a couple weeks, premier plus rooms are very nice, parking is tight and charged at 6 quid per day. Lots within walking distance would
February 2024 by Spencer Russell
Spacious rooms. Really friendly staff. Very tasty pizzas and puddings. Car park not huge, but didn't have any issue finding a space during our three night stay at any time. Third party car park provider allows parking at adjacent Lockyers Quay Premier Inn, one minute walk away, which has more parking if needed.
February 2024 by green guy arnold
Food & drinks: The food and drinks are very value for money and the food was excellent
February 2024 by Zackariah Islam
Good clean room, close to
February 2024 by Sue MacKellar
Great location for a night out around the Barbican. Car park was a little on the small side but we managed to get a spot at 6pm on a Saturday. The room had seen better days but was spotlessly clean and lovely and warm. We always enjoy a Premier Inn breakfast and find they cater well for vegans. Staff were great and Lucy in the restaurant was really cheery even on a grey January morning.
February 2024 by Richard Evans
Rooms great clean and good standard. Location great for Barbican and aquarium. Breakfast a bit chaotic.
February 2024 by Jonathan Boog
Friendly and helpful ? ? ?
February 2024 by Tracey Ho
Perfect location. Staff were very helpful & friendly. I would suggest a better WiFi connection that suits the number of people staying but otherwise, just lovely.Rooms: CleanNearby activities: Walking distance to centre of town & barbicanFood & drinks: Food available in house or at the near by eateries
