January 2024 by Erin Berry
Abysmal service. Ordered at around 7pm, no pizza until almost midnight. The app said our order had been delivered but nothing, so we called up - after several calls they actually answered but hung up right away and then each call after that didn't go through at all. Don't bother ordering from here.
December 2023 by steve fry
Everytime we order we are missing bits we paid for extra garlic dip and a coke to be told they had sold out and would give us the items next time we order. This never happened so now I won't use this joke of a company again. Is a shame as normally the food is great this time it was cold and half missing won't bother
December 2023 by Mike Cole
Papa John's used to be so good. Have a little chilli pepper in the box. Previous order was 2 hours late / cold. But i thought we'd give the benefit of doubt and ordered again. Turned up hour and a half late, 1 hour after the app said it was leaving the store and just off being cold. You can see why this store keeps closing.
December 2023 by Nino Stark
I think I've just been robbed.I've ordered on the app, and was eagerly watching the updates, a little over half an hour ago it was marked as delivered.I'm still waiting. With a standard cliché response from the phone saying "someone left 5/10 minutes ago with the order"....The order which was marked as delivered over 40 minutes ago.....
November 2023 by Natasha Kendall
Placed order at 18:30, tried to phone at 20:00 to see where it was, no answer, kept trying to call never answered. I never received any of my meal!!!! £25 lighter and they can?t be bothered to answer the phone. Disgusting service!!!
November 2023 by Whambamrabbitman
Placed an order at 8pm, gone midnight still no food. Tracker said it had been out for delivery since 11. Tried phoning several times and no one picked up. Trying to get a refund now.
November 2023 by Ben Marsden
After an hour and half of waiting with no update on the app we tried to ring the store constantly for 20 minutes and got no answer. We gave up requested a refund and ordered from somewhere else. After nearly 3 hours the pizza turned up, cold and the order was wrong.
November 2023 by Chris Corbett
I WILL NEVER ORDER PAPA JOHNS AGAIN!!! I made an online order @1923 this evening it is now 2330 and still nothing, I have called the store over 100 times and the one time they answered they instantly hung up, Papa Johns you should be embarrassed that this happened!!
November 2023 by Lee Keyworth
WORST SERVICE EVER. Do not use. They take internet orders but don?t answer the phone.Update: received a call from the manager to say that they had staffing issues and we would receive a refund. A week later and still nothing - DO NOT USE.
November 2023 by hannukah81
They accepted our deliveroo order. Just kept putting order back. Now have to wait for refund from deliveroo because this place pretends to be open longer than they are. Absolute con. Seems from your reviews it?s a constant issue. How you?re allowed to still be in business is beyond
November 2023 by Rosalie Ward
If I could give this a 0 star rating, I would.4 hours and still no pizza. You can't even get hold of them via the phone number to bloody cancel. So I'm now having to sit and wait for a pizza that may never arrive incase they ring my doorbell in the middle of the night. Absolutely ridiculous!! Do not order from here. This is the second time this has happened but I thought after 6 months they'd have got there act together but apparently not! This branch should be shut down. Unbelievable!!
November 2023 by Cheryl Early
Ordered from here but wish I'd read the reviews first!Ordered via JustEat, order was confirmed and payment was taken. No pizza arrived so called the place and no answer at all so took a little drive down there to find it was bloody shut!!!! Save yourself the time and effort and JUST ORDER FROM ANYWHERE ELSE BUT THIS SHAM!!!Wish I could give it less stars
November 2023 by J F
Ordered 5 hours ago and food has not turned up, got to the checking and cutting stage on the tracker and never got any further. Just don't understand, if it isn't coming then cancel it so I can atleast get a quick refund. Judging by other recent reviews, something has obviously gone very wrong for
October 2023 by Thomas C
Seems like this particular Papa John's branch is on a mission to give itself a bad rep. Ordered a couple of pizza's which.. you guessd it... We're never delivered. Was lucky enough to get my money back through PayPal. Don't risk losing your money, order from somewhere else.
October 2023 by Jessica Smith
I ordered my food and the only thing that was fast about the process was the taking my money part. £33 down the drain. I ordered at 6.20pm and it?s now 00.43am , 7 hours later, I?ve had no call or email , and still no food. I have tried to call and the phone just rings and ring and ends with a automated message ?how they?re not available? for such a big company I don?t understand how they get away with this. Wish I seen the reviews before ordering, will be going through my bank to make sure I get my money back. Needs shutting down.
