December 2023 by Antony Hawkings
For a month I have had nothing but problems. What I was hoping to be a simple transfer after a bereavement they made me register as a new customer charging me almost triple than the original price for 3 phones. Went into store as advised by bereavement contact centre but they were not able to help me at all so just gave me a phone to use this happened three times. Companies need to realise that some people like to deal with things face to face and not over he phones all the time. .After all the stress of everything I have been trying to change operators and now after 02 has messed up with my pac codes I am now waiting another week to get everything resolved as my old number got deleted.
December 2023 by Michael Astill
My Wife has been with O2 for over 15 years & a year ago she went into the Plymouth Store to go to a Sim Only and the gentleman who helped her was first class however three months ago she saw on her bank statement that O2 were all of a sudden taking £32 a month with no explanation, we?ve been into four O2 stores to rectify the issue but they can?t get her account up on their screens and quite honestly they haven?t been of any help at all, my lawyer tells me that O2 are breaking their contract with my wife and we?re going into the Plymouth store tomorrow and if it?s not sorted then we will report them to the office of fair trading and Ofcom
November 2023 by Matt Foster
45 minute wait to see if my sim card is working or not. Ridiculous.
November 2023 by Chrisy Bradshaw
useless ,cant get in to check my bill as site cant be reached ,and sick of trying to get through to talk someone in plymouth shop, im going to EE,sod 02
October 2023 by Ms ?Ms Pink? Pink
Do you not have email for contacting ,,don't want to wait for you always have a long waiting list.i need to alter a payment method for my friend who wants to pay it himself WiFi box it cost me per month as a favour earlier this year.
October 2023 by betty Couch
Do you not have email for contacting ,,don't want to wait for you always have a long waiting list.i need to alter a payment method for my friend who wants to pay it himself WiFi box it cost me per month as a favour earlier this year.
October 2023 by Carl Anstis
Very slow, very poor service. Over an hour for a top up and a query.
August 2023 by Ian Bradburn
Had a simple enquiry. Was told they were really busy. One other customer in shop. Left.
August 2023 by Mark
Outstanding staff and service. Friendly and informative welcome from Matt. Excellent service by Larry who pointed us to the best tariff to meet our needs. He listened and engaged in appropriate friendly conversation. Thank you
August 2023 by Richard Biddle
O2 right bunch of Charlottons ,They can't get anything right ,there customer service is shockingly bad .Signal rubbish to put it politelyBe warned stay awayThis company have cause me nothing but hassle form day one .
August 2023 by Vicki Bartlett
Brilliant assistance from Matthew?(duty manager) yesterday regarding my phone and watch not connecting. He was so helpful and reassured me it wasn't something I was doing wrong. Wonderful customer service and very patient with me. Thanks
July 2023 by Jan Kings
What great staff at this shop especially the two young ladies there. One who was very helpful on the phone, and the other who went above and beyond with the help she gave setting up my disabled neighbours phone, a big pat on the back!
July 2023 by Liz Butland
Was seen by Kane who was so clear and made things simple for this OAP. Had so much patience. Can?t fault the service I got. He did in 15 mins what the help line failed to do after 1 hour.
June 2023 by Trevor Wilson
Excellent customer service. Managed to get exactly what I went in for.
June 2023 by John
Very helpful staff sorted problem that the so called help centre couldn't.
