December 2023 by nance dunne
A member of staff accused me of trying to take alcohol from a shelf (I?m underage) - I was just standing and looking for christmas gifts for my mother. She then repetitively asked to see my ID even though I was just staring and looking at other chocolates around the room and to top it off I had numerous staff glaring at me while I decided to make a purchase a ordinary chocolate bar.
December 2023 by Becky Swan
The lady working here are is so rude.
July 2023 by Susan Murphy
Absolutely love hotel chocolate, amazing kind friendly and welcoming, I walk into hotel chocolate and walk out with a smile lovely team, fantastic customer service in plymouth thanks to Karen
December 2022 by Jordan
very friendly staff, plenty to choose from. Went in to get christmas presents but we ended up going back to pickup more for ourselves!
December 2022 by Claire Matthews
A good selection of luxurious chocolate delights to indulge this Christmas.
September 2022 by Sue Cowler
The staff in this shop are amazing friendly informative and kind and always have a nice thing to say . Karen is so lovely always helpful and always with a kind word and a assest to the company. Stuart is also very helpful always smiling i love this ship all well done you guys always make me smile and feel valued as a customer she is def a assesst
August 2022 by Olivia Clements
Went into the shop today and was served by Niamh (sorry if I?ve spelt that wrong!) she was so lovely, let my group try the salted caramel vodka, espresso martini, mint liquor etc which we bought because it was so yummy! She clearly has a love for the products that she sells and was so knowledgable, all whilst being the only one in the shop and serving customers at the same time! She signed us all up with membership cards. Will definitely going again and Niamh is definitely an amazing asset to the team.
July 2022 by Jake Gottig
Hi I?d just like to say that today a member of your staff was outstanding as me and my family were travelling up an escalator towards the top my son tried to run with his older brother and tripped and fell backwards down it a few steps before I even knew what was happening the lady had shut down the escalator which stopped him falling any further and started to make her way up to us at the top she checked my son was ok and really looked after him calling for a Ice pack for a bump to his head and checking him over in the reception area I believe she was called Sam and had she not reacted as quickly as she did it possibly could have been a lot worse so thankyou I?m glad you were in the right place at the right time Levi is doing fine and the bump has gone down with the cold compressions.
July 2022 by Stuart
Pop in there around midday on 26/6/22. Picked up some chocolate for a gift to take back since I was on holiday. The girl in there was really nice plus really attractive so made the experience better XD
June 2022 by Julie Mitchell
It?s not very big and does lack many of the stores and food outlets the bigger malls have, it?s no Cribbs Causeway!..but it?s ok and looks far nicer than the rest of Plymouths dreary town centre.
Many of the shops are way too hot during the summer months and really could do with some air con!, parking very expensive.
April 2022 by Alex Christaki
WOW WOW WOW... I am sooo impressed with the quality not just of the chocolate but of the staff. Absolutely spot on. Helpful, knowledgeable and very kind. Customer for life I am now based entirely on the perfect customer service I received consistently on the three visits I made this week. I think the lady's name is Debbie - an absolute asset.
February 2022 by James McPherson
Love it .. just wish it was a bit cheaper!Great store, lots of unusual chocolate flavours, great service - the staff are incredibly friendly and helpful .. my resent acquisitions are .. raspberry and passion fruit chocs which are lovely .. and lemon drizzle and new York cheesecake batons which are glorious.
February 2022 by Brian Standing
Called in the week before Christmas,as expected they were busy, knew exactly what I wanted, picked them off the shelves,paid and was out,not a problem, pleasant staff, reasonable prices!
December 2021 by Chloe Alex
The Mall is fab but do not use the valeting service it?s a waste of money! For the second time I have paid for them to clean my car to find they have barely even vacuumed ? The photos are after it?s supposedly been cleaned ?
December 2021 by Chloe Rose
The Mall is fab but do not use the valeting service it?s a waste of money! For the second time I have paid for them to clean my car to find they have barely even vacuumed ? The photos are after it?s supposedly been cleaned ?
