December 2023 by Ellie P
Ordering the sofa and paying for it was no issue. But the delivery of it has been a nightmare. Ordered the sofa back in October, I was told 1 delivery day and took time off work and that was a no show, with a late message that they ?forgot to put it on the van?. Then they delivered the sofa with a footstool with 1 leg missing, so wonky footstool. we have had to constantly chase for an update only to be told it?s another 6 weeks just to get a replacement leg for a complete footstool. Having emailed DFS we are now being ignored. Not happy we?ve had to pay an obligatory £100 delivery charge and not had a complete or hassle free delivery. It?s a shame because the sofa itself is such good quality. Awful delivery service and customer journey there after. Will not buy from dfs again. (This was my first and last time)
November 2023 by Flufflepuff93 !!
Popped in to get a few ideas, followed around by a couple staff members but all we're happy to help in any way
October 2023 by Kerry Conachie
Just ordered my new sofa comes in 5 weeks very excited. The staff member who served us was a lovely person we didn't feel pressured he answered all our questions no matter how silly lol lovely sofa shopping experience.
August 2023 by JACK WHEATLEY
Avoid. Impossible to get hold of when there?s an issue. Salesman Paul added on extra parts without us knowing so he can get extra commission. Then eventually got through to him to cancel which he said he was going to do and he didn?t even do that. Waiting it out hoping he gets his pay check I say. Avoid.
August 2023 by Meha .A
Friendly staff, not followed around the store or hurried to make a purchase.huge parking is also easy to find .
August 2023 by John Ingham
Very friendly store with a very helpful Paul who tried to help us.Unfortunately didn't have what we wanted but fried hard to help.
August 2023 by Phil Colmer
Great staff, not followed around the store or hurried to make a purchase.
July 2023 by Andrew Clarke
Easy parking and access. Large ground floor area with plenty of room for wheelchair shopping.Very good choice of merchandise logically laid out. Price points vary which helps with budgeting. Sales staff very helpful without being pushy.
June 2023 by Mark Tucker
Problem with broken furniture which was being replaced, delivery was delayed for months and when the delivery guys arrived one decided it was too heavy to get into the house so put it back on the truck and drove away. My wife visited the store to try and get an explanation as to why and had the security and police called for raising her voice ?, delivery was eventually rearranged for the next day but not without a lot of hassle. So the next day it arrived eventually and the guys dismantled the sofa to get it into the house.
June 2023 by Michael Garnett
DFS Plymouth the place to buy a sofa was a brilliant experience an excellent service and well mannered and a friendly staff,, please try it yourself thank you
May 2023 by jean ward
Brilliant service polite assistant not rushed made a purchase .
March 2023 by Scott Holden
Absolute garbage shop. Used to be good but to be avoided at all costs now.
February 2023 by Nigel Evans
Not a great selection staff great
December 2022 by Patricia Harrington
The lady was so helpful and friendly. Lovely store, lots of choice. Would definitely go again, looking for a particular 2 seater setee, advertised on Pintrest, ROSA is the design. Unfortunately they didn't have it, neither did Truro branch. But never the less lovely helpful staff, wish I could remember her name. Recommend a visit, loads of offers & clearance sales at the moment ?? but where is ROSA??
December 2022 by Lindsay Lenton
Found our perfect sofa thanks to Lee who is a pleasure to deal with and not pushy at all!