April 2023 by Darren Hall
The staff in this pharmacy are always helpful. Nothing is to much trouble also very polite.They always listen and give the best advice about your prescription. Their very busy but always has time to speak the customer professionally.
December 2022 by tina stearn
This place is a complete joke, all the staff are rude including the pharmacist they could all do with a lesson in common curtesy and etticate!!!! AVOID AVOID AVOID AT ALL COSTS . AND CUSTOMER PRIVACY IS NOT RESPECTED EITHER....THE WHOLE PHARMACY INCLUDING CUSTOMERS KNOW WHAT MEDICATION YOUR COLLECTING . PLEASE TAKE HEED AND AVOID.
October 2022 by K M
like their colleagues on the ridgeway, they do not answer the phone... they let it ring & ring until it rings out... no matter what time I try & call
March 2022 by Jo Jo
I wouldn't give any stars if I'd the choice!!!Try not to pop in if I can avoid it.. nothing changes both women "in the back" were avoiding serving, obviously part of the job but no one want to do it!!. When one decided her counterpart wasn't going to move ~ she begrudgingly moved. Made sure she tidied up the counter first while I waited again..Surely you must know you can't all be pharmacists and one of you has to be the shop assistant????
March 2022 by Mikey ?Big Poppa? D
Booked a flu jab online, was informed to do so as in the vulnerable category. On arrival was told they are only doing over 65's at the moment, even though I had booked and travelled there, took time off work to do so. Was told they had been too busy to call people to advise of cancellations and I should try to book again in a months time. No apology for wasting my time, the woman at the counter has a very poor attitude.
March 2022 by Beckie Williams
I can't even bare to call this pharmacy . I've had to deal with them for 2years. Rude defensive staff. Say a prescription will be ready and it's not, drive all the way out from Plymouth before they close and find it hasn't even been done. Disorganised and annoying.
March 2021 by Carl Frost
Had a video call from dentist and they game me antibiotics and to collect them from well chemist chaddlewood. I left it 2 hours for them to prep it and went up and they didn't have my prescription. So a lady said she would check the emails so I left and gave them another hour. I went back and they said they hadn't recieved the email and that I needed to collect a paper prescription. Even tho I called the dental health and they said that the email had been read... I was in alot of pain and didn't get any help what so ever I wouldn't go there again....
March 2021 by Sam Macdonald
Shocking service. The staff are rude and dismissive and it is ALWAYS unorganised. I have tried to use this pharmacy so many times due to convenience of location, but I will not be returning after today. The staff lack any sort of customer service or empathy. I am shocked at their poor service every time I?ve used them; don?t know why I thought this time would be better!
October 2019 by Sue Birch
Oh how I love going to this pharmacy, where one rude member of staff is 'serving' while four others lurk in the background shuffling bits of paper and ignoring the mile long queue. If I treated my customers like this I wouldn't have any! Sadly, they have a captive audience and if you don't have transport, this is really your only option locally.
September 2019 by Dbm
Everytime I go here there is a long Q. The odd occasion when there isn't, there can be 3 or 4 staff behind the counter who won't even acknowledge you. I got told my prescription wasn't there after 5 mins before being told it had arrived a day earlier? Was then found when I queried it and they bothered to look properly however was they then said it wasn't ready and to come back later. Came back at end of day q'd up...... again, and got told they couldn't do it as they didn't have what I needed and to try another chemist. No offer to order it in like the next chemist did. Staff always look miserable and uninterested. Have asked for my prescriptions to be sent to another chemist now as cannot deal with lack of customer service
August 2019 by Laura Macdonald
Shockingly poor service. There are alway queues but hey we are English and I will happily queue if the service is good once Iâ??m being served. Unfortunately time and time again this is not the case at this pharmacy. Today it felt like pulling teeth the lady who served me was completely disengaged and I would have had a better conversation with an amoeba. Either she didnâ??t comprehend my question or she didnâ??t give a flying ...... but just to stare at me blankly when I am questioning why I have items missing from the repeat prescription that they ordered in for me (as part of the service they offer to make customers lives easier) to me is unacceptable. I didnâ??t expect her to magic up the missing items there and then, what I did expect was for her to check that they had in fact ordered the items from my doctor and if so then chase the surgery. Instead I was treated with contempt and a huge amount of huffing after I prompted for this to happen. She still didnâ??t check whether they had placed the order and so I will contact my surgery independently.
May 2019 by Lisa Marie Traber
Super pharmacy. They have always been pleasant and very helpful.
April 2019 by SIMON NORRSEMAN
Usually a queue and always takes longer than "10 mins" for a prescription to be ready. If it's going to take 30 mins that's fine, just say so ð??
March 2019 by shady straz
Never had any issues with this pharmacy. Been our main location for meds since we moved to Plymouth. Staff have always been freindly and easy to communicate with.. If i had an issue, i know i can deal with it in house as i feel comfortable if i had to approach them with a problem...
March 2019 by Hayley Matthews
Chaos, Disorganised - slow to serve customers - usually waiting 20/30 mins in a queue
