January 2024 by Stuart Pickett
I always find the staff welcoming and can't do enough to help.I have banked with other high street banks in the past but these are the best by far keep up the good work and I look forward to banking with you into the future.
December 2023 by Lesley Anne Ellis
Didn't wait long to be taken for my appointment. Ladies there are always smiling and helpful. Good atmosphere and a pleasure to use. Miles away from how it used to be when people hated seeing their bank managers. Now it is a joy to enter the building. So different than 60years ago!!!?????
October 2023 by Andrew Patrick
Nice helpful staff helped me sort my problem
October 2022 by rosalyn newns
Who ever is the line manager to the young lady who sorted my card issue over the phone.....She was an absolute credit to the Co Op banking team.Pass on my appreciation
September 2022 by Freddy W
Well I,ve never come across this as a main stream bank, all day trying to get through on phone to discuss why money transfere from our business account has not happenedShocking service
June 2022 by Mike Henrick (Mikeyz)
£1.79 it?s £1.29 in premier. Someone else needs to open a shop here
April 2022 by amy
Poor customer service not accommodating at all walked into the branch and could not accommodate a walk in appointment for something simple and asked us to book an appointment . Now the branch is not picking up their phone and called over 10x. This bank certainly does not give the impression they want to look after their customers
January 2022 by Ben
Such shockingly bad telephone service. All I want to do is book an appointment to come into the branch. Been on hold for two hours now and still haven't got through. Driving my family mad with the awful hold music
December 2021 by Emma Warren
Bank is fine if you don?t need telephone support. Their opening hours (8:00 am - 6:00 pm during the week) make it difficult for those like myself who work 9-5 to contact them. I mainly rely on their app and automated telephone system but need to speak to an advisor this time - I held on for 53 minutes before being disconnected at 6:00 pm. Will have to try again tomorrow in my lunch hour but, in the long term, will be looking to transfer my account to another bank
September 2021 by Andrew Smith
Abysmal phone service now - I was kept waiting for 45 mins to get through to a real person. It appears that if I wish to open an account in person, I have to travel from Wadebridge to Plymouth or Cardiff!I could be forced to go onto online banking, which I resist as best I can.
August 2021 by Bert Balsdon
Excellent bank outstanding customer service always willing to help. Very friendly advisors always a pleasure when I have to visit bank.
July 2021 by Survived Thrived
Always helpful.
July 2021 by Barry Marsh
Great service and great range of products
July 2021 by Gary Nash
Rubbish is all i can say
July 2021 by Mr W
Very helpful staff. Great location for bank. Useful products, accounts and services. Very happy customer.
