December 2023 by Rachael A
I went in to collect a prescription. I had to wait but there were a lot of people in the shop, so I waited on other side. The lady shouted my full name and the prescription to the whole shop! So everybody knew exactly what was wrong with me. What happened to discretion?! I went in today to complain and met the rudest man ever. I told him what happened and he was completely unbothered and said 'anything else?' PLEASE go anywhere else!
December 2023 by Nicki
Never anyone serving on the other till, and you end up waiting in the huge pharmacy queue for ages just to pay for something. If you mention that you aren?t even collecting a prescription they just make you wait still. The queue is consistently out the door every day of the week, I avoid going here at all costs.
December 2023 by steve baker
Turned up for my pre-booked flu jab. I am at an at risk group. Got turned away because they dicided last minute only to vaccinat over 65s. Had my newborn son with me, weather was awful. Totally messed around
December 2023 by Victoria Collins
Staff are friendly and ready to help. Even on busy days I am found to be served quickly.
October 2023 by Diggin Devon
This place is an utter joke. Every single time I go to collect a prescription they fob you off. Either they?ve only just received it, or high in fact they?ve had it for over a week. Their delivery has only just arrived so it?s not going to be ready until later today or tomorrow. I always give it enough time before trying to collect a prescription, however, not once have I ever gone to collect it & it?s ready. Usually hoots of staff but only one person working the counter. 4 years I?ve been using this place & fobbed off every time I go to collect. Unfortunately I?m stuck using this place as it?s close & I don?t drive. If you have an opportunity to use a different pharmacy then I would highly recommend doing so. Beyond useless, terrible pharmacy, don?t waste your time.
July 2023 by Francesca Hoare
The staff is lovely, but they have messed up my repeat prescription several times leading to physical side effects. They also never answer the phone, so trying to get updates on prescriptions is impossible
May 2023 by tyree Gliddon
My daughter is on life time meds for her heart. Since I have used this pharmacy they have (1 LOST HER MEDS ) (2 FORGOT TO ORDER HER MEDS )(3 I HAVE HAD A MOUTH FULL OF ONE OF THE STAFF BECAUSE I WAS NOT HAPPY ABOUT THE SERVICE) they never answere the phone. very bad down there
May 2023 by Karen
Went to collect my repeat meds. The staff Told me, I don't go there, I do and have been every month for the last three years.My advice, don't use this chemist, clearly in crisis. BOOTS reputation is crumbling !
May 2023 by Michael Cronin
Never answer the phone , never order the items for your prescription and if they do items are missing and don?t even bother to text you anymore to tell you when your script is ready constantly having to chase them and then they blame the surgery
April 2023 by Caroline Yabsley
Inconvenient hours, always delays, poor customer service.
February 2023 by Lucy Byrne
Absolutely shocking service! Never ever answer the phone which means I have to take my new born up to the pharmacy and half the time they never have what she needs. If they answered the phone it would save an extra person in the que and save dragging a baby out unnecessary! Every time i go in there is the same lady who is rude to customers and doesn't understand the meaning of confidentiality!
January 2023 by Terry Marks
Very poorly run slow and useless staff it's not a pharmacy it's a joke
December 2022 by john burman
Very polite staff considering they were severely under staffed. Always so helpful regardless how busy they are. Pity more customers aren't more sympathetic. They can't put prescriptions together if the doctors surgeries don't send it.
November 2022 by James Day
The pharmacy is closed for lunch from 12:45 to 13:30. Busy after 5PM until closing, maybe try earlier to reduce possible wait. Door sometimes locked after 5:30 with customer backlog inside to work through. Friendly & helpful. Flu vaccinations available.
October 2022 by Janet Yabsley
I understand that everyone is busy at the moment but leaving someone over by the counter for 30 mins and not being told to all queue at the prescriptions is wrong please close the other counter off so everyone will know if they want to buy something they must stand in the prescription queue
