January 2024 by Sam Green
This was a late Birthday treat for me - food at Bella Italia with my three daughters, courtesy of Tesco Clubcard vouchers! We were eating here first and then on to Vue for Willy Wonka.On arrival, I showed the lady taking our booking the details of my Birthday main meal for free deal, but checked whether I could also use my Tesco vouchers. She said normally you can?t combine deals, but they would make it happen.It was very quiet on the night 18th December- but we had a lovely booth allocated to us. It was warm and welcoming.We chose to order via the lady waiting ( who was also the lady that checked us in!) - it was easier, as one of my daughters is a vegetarian. We?re also one of those annoying families that are a bit picky, so: ?can I have X instead of Y?, ?Can I have the spaghetti without any sauce?? (!)- we ordered lots of starters to share with individual plates.They had most things on the menu and we were pre-warned about unavailable dishes. The lady read our complicated order back to us and had it dead right. We were having starters and mains.There was a longer than usual wait for the food to turn up- but it was clear they were short- staffed, so it couldn?t be helped. When the food turned up, it was so hot and delicious - well worth the wait!Rather than wait for the bill, I approached the till to pay. The gentleman there couldn?t have been more helpful. He made sure I got the best deal. We had such a lovely meal, no rush and a bonus that most of it was covered by Tesco vouchers. I made sure I gave a good tip- in gratitude. It was worth it just to see their faces lighting up.We were in plenty of time for Wonka!
January 2024 by Hayley Fell
Waited over an hour for food to come.had to send one back as cold, the others were just edible apart from the carbonara which was tasteless and cold. The waitress was stressed poor girl but was not her fault. We were not charged for one meal as inedible. Will not be returning to Bella Italia
January 2024 by alex menzi
Food was great, and staff were friendly and polite. Not too busy which was quite nice. I know they were understaffed so service was slightly slow BUT not unacceptable, was good to have a relaxed evening with my wife. Food was good as alwaysParking: Does have a time restriction of a few house
January 2024 by Ryan Higgins
Booked a table to l eat for new years. Arrived and have to wait 25 minutes to be seated because they can?t run bookings correctly. Then staff made it out as though it wasn?t their problem and it was a regular thing. The food was nice but took an hour to arrive, no one came over to see if we needed more drinks (we did.) and when asking for our bill they stood around chatting for 10 minutes before they presented it. Won?t eat here again and wouldn?t recommend as the staff have no customer service skills, Are fairly rude and inefficient at their jobs.
January 2024 by Megan Willis
Attended for lunch with my husband and kids today, met at the door by a man he said it was going to be a 40 minute wait for food which we said was okay, but gathering by the amount of people in the restaurant this made no sense maybe 5 other tables with people seated the rest of the restaurant completely empty. He then asked if there was any allergies I said yes a milk allergy his words were (oh it?s going to take even longer then because we now have to clean the whole kitchen) fair enough we said ok, I work in hospitality and by saying something like that only makes the customer feel like they are being penalised for having an allergy!! I was very annoyed at that comment!Food was actually really nice which I didn?t expect after the first encounter with that staff member.A waitress and another lady where working I?m assuming one a manager, both lovely and attentive just a little bit slow to come to the table at first.Don?t think ill return no matter how good the food was due to the male member of staff at the front desk making us feel completely unwelcome
December 2023 by Geffrey Back
Terrible food. Risotto wasn't even cooked properly. Had to be sent back twice. Pasta dishes tasted as if they were cooked by a university student and the sauce was poured straight out of a jar. Dough balls and pizza were also undercooked. Wouldn't eat here again.Service staff did their best, removing items off the bill. However, you could see other tables not happy with their food. You'd do better saving the money and cooking at home.
December 2023 by Charley Millington
Took 30 minutes to take our order, and a further 30 minutes for food to arrive. Food was bland, pasta sauce that was under seasoned, and bbq chicken wings with the palest bbq sauce I've ever seen. Staff were friendly enough but hardly saw them, wasn't exactly busy but service was slow apart from one manager who was multi-tasking like a hero. expensive for poor quality food (£16 for a bland tomato sauce pasta with chicken). Would not return.
December 2023 by Christopher Vandenburg
Had a lovely meal with my wife and 2 boys ,great service food was great ,boys loved the chicken crunchies ,now they keep asking Dad if we can have this at home, and the meals for the boys was only a pound, that we thought was charged wrong but it?s an offer they have Mondays through to Thursdays ,cheers
December 2023 by James Mingo
Finally made it down after several recommendations, and the praises were well deserved. Food arrived promptly after very friendly service. The quality and portions further exceeded expectations. Very much looking forward to our next visit. Thanks to all involved.
November 2023 by Caitlin Sims
My boyfriend and I stopped here for dinner tonight, starters were great, but that was the only thing great about the whole night.No hand soap in the toilets and no toilet roll in disabled toilet.In my carbonara there is hardly a spoonful of meat and tiny portion size.The restaurant had 5 tables at the most on a Sunday night, hardly busy. Just lack of effort won?t be surprised if I?m on the toilet all night.The calzone had 2 meatballs in and was just full of tomato purée.I had to return my cocktail as it was disgusting. But kindly replaced and the raspberry cocktail after was delicious.We had to ask for things like cutlery and never had any napkins.The bill came to £40 with a 2-1 discount. And it was not even worth that. Terrible to think people would pay double the price without TASTECARDAlso has items on our bill that we didn?t order and almost paid for it.
November 2023 by Lorraine Wharton
The pasta dish I had was yummy, & so was the passionfruit desert. Thank you chef.The service was excellent, & I have nothing but praise for the lady who was working alone, seating people, taking their orders, serving their food and drinks, clearing tables, etc. She did an excellent job, in a professional and friendly manner.
October 2023 by Nicola Maiden
Had a lovely afternoon visit today, ordered all 3 courses and can't say a bad thing about any dish that we received. We was advised of waiting times and asked about any allergies when entering by Paul who also revisited to make sure everything was OK with our time there. My son has coeliac disease and Melanie took our order and made us feel there was definitely no worries about us dining there. Timings between ordering and receiving our food was just about right. The severs were all very pleasant and polite and made sure everything was just as we ordered.Dietary restrictions: Extremely good Gluten free menu
October 2023 by David Solomon
Went out for a meal tonight, very disgusted how the price was I ordered a lasagna which cost me 1499, thinking it came with sides like fries and salad turned up on the plate with no side and the mince meat was like baby food. I would not go back there again if I was offered me a meal free left it as was really not worth the
October 2023 by Sophie Anne
Food was great and tasty, service was a tad slow and the place was pretty much empty. Our starters arrived before we'd even had our drinks arrive. Still enjoyed it though.
October 2023 by Gary Evans
We never got the opportunity to sample the food. The booking system is flawed and not fit for purpose. I was unable to book a table online as the system kept freezing so I rang and booked via a ?robot? for my son?s 21st birthday dinner. On arrival, we were informed that no table was booked for us and there would be a 45 minute wait if we wanted to eat there. I was told that I should have confirmed my booking by the email or text that I was sent. I had rang from a landline and wasn?t asked for an email address!! We were all very disappointed and annoyed as it was for a special occasion. The new owner said he was getting rid of the ?robot? booking system but sadly too late for us. Fortunately Frankie and Benny?s accommodated us at short notice so the evening wasn?t totally ruined.
