January 2024 by Elisabeth Balding
We celebrated my daughters 30th birthday here today and it was a party of 23 people and we were looked after by Josh and David and they were excellent and the service we received was brilliant and they were very friendly. Would definetly recommend it to anyone looking at celebrating a special occasion or just going for a meal ?
January 2024 by Mark
3 families went here for a 16th birthday meal. Food was awful, the had no chefs apparently, which would explain why the food was so bad. Why they were open with no chefs, also no toilets in the restaurant area is beyond me, everyone had to use the disabled toilet which as you can imagine became disgusting very quickly. The staff were under lots of pressure and did very well considering what they were working with. The food has gone seriously downhill here over the years and I won't be back to find out if it gets better. I have emailed customer services to explain this and haven't had a reply yet, maybe they were off over the Xmas period I don't know.
January 2024 by James Carlyle
Had lunch with the Mrs on NY eve. Not busy on arrival and had a slight wait until seated. Seemed a sense of panic amongst the staff, there appeared to be one experienced colleague who was run ragged serving their own area, greeting guests and helping the other colleagues who seemed very new and nervous. No sign of supervisors or management, apart from one who prioritised cleaning cutlery over supporting their staff and tending to guests. The food overall was good, the Mrs enjoyed her steak and the plant burger good,the vegan option garlic bread was bland and the seasoned corn on the cob was also bland. More vegan options would be appreciated, as the only other vegan starter was the soup, which was not available.
December 2023 by Naomi Lynch
Staff are friendly but the restaurant and bar is dirty.Plates and glasses left on tables everywhere for the duration of time we were there.Starters took over 40 minutes to co.e and when it did it was inedible and because the poor staff were so understaffed we couldn't find anyone to report the raw, undercooked, cold food too so we just left.
December 2023 by Mark Chilcott
Boxing day roast fell well below expectations. Veg not cooked properly. Puddings tasted like cheap supermarket brands. On a positive note the service was great. Definitely won't be back for Christmas 2024
December 2023 by Colin Tayler
Booked lunch for a family group of 4.Waited 7 minutes standing in reception area. Shown to a dirty table which was duly cleared cleaned and then waited several minutes for our waitress to appear. It was clear at that point that they were understaffed.Our waitress then told us that the entire festive menu was unavailable as none had arrived on the lorry this morning!Drinks ordered and waited for.... apparently the bar staff were supposed to deliver the drinks but didn't, neither did they tell the waitress this.Food ordered and another wait ensued. More drinks asked for and another long delay.Food arrived and three happy diners, one though was served an overcooked steak which was sent back. Of course, this resulted in three finishing their food by the time the fourth was served an acceptable dish.Dessert was an unremarkable selection and served without incident.Overall an underwhelming occasion. The food was as one would expect (apart from the initial steak) unsurprising.The waiting staff were perfectly pleasant and efficient at their job, but it was obvious that there were too few of them and they were let down by others.
December 2023 by kerri white
I had Christmas Dinner here, the starter a soup was absolutely divine & some other guests at our table had the prawn cocktail and it was good. So the roast dinner was a real let down unfortunately but our server Judith was amazing, she was happy, helpful & in real good spirits which was good for us!!! Merry Christmas Judith you're doing amazing
December 2023 by Christian
Absolutely horrendous service. Arrived without a booking and in hindsight appreciate that this would be a very busy day.Happy to leave and go elsewhere however for some reason the server felt it was very important that I see his computer and how very busy he is. I don't think hospitality is the correct profession for you.
December 2023 by Darren Hall
There on the 8th December for our Stroke Group Christmas party.The service was terrible.......I know it's crimbo season and everyone and everywhere will be busy.Our group had to wait over an hour for the main meals to come out, then forty-five minutes for our desserts.Three desserts were missing, the staff were really kind but still this is the way to lose customers.Overall the service isn't great sorry to say.Not very happy customer ?Parking: Very tight
December 2023 by Ruth Dw
Was OK, slow service even after the majority of customers had left.Spent £300 should have been better! Food was good in part, not impressed with the selection of veg with the main course of the festive menu!
December 2023 by Kevin Marshallsay
The food was average, had pate as the starter, so so. Turkey for mains, better. Cheese board for dessert, I asked for a glass of Port, waitress asked what's that, came back no Port. The menu said 5 cheeses only had four. No atmosphere, but the staff did try. Very disappointing.
December 2023 by Paul Williams
We?ve been coming to Beefeater Marsh Mill for decades but I feel our current visit will be our last.On entry we were greeted by a lady who was professional and as we hadn?t booked and it was fairly busy we expressed that we were fine with eating in the bar side to save waiting and we were given menus.At the bar, staff were flitting in and out and not one of them gave a smile, eye contact or any indication that someone would be able to take my order soon. I appreciate they were busy but obviously some staff etiquette training wouldn?t go a miss.My order was eventually taken and the server was very efficient and seemed to be the go to person as all the staff members were asking him questions whilst he was serving me, so probably new staff? Everything was ok up to this point.Our order arrived quicker than expected, especially as it was busy. My partner had ordered fish and chips and I had the ribs and chicken combo.My chips were the only hot food item on the plate both the ribs and the chicken were luke warm but looked cooked and both were tasteless. I suspect the meat items were not fresh and reheated in a microwave. There were no juices flowing like you would get from high heat griddle cooking. Also the corn on the cob was dry and hard.My partners fish was tasteless, presumably frozen fish which is disappointing when you live in a coastal city. The batter was greasy and as such inedible.At no point in the bar area are you asked if your food is ok and as we had booked cinema tickets we had no time to complain.Our last couple of meals here weren?t great but we gave them the benefit of doubt but unfortunately this is the last time ourselves or extended family will be eating here.To make matters worse my partner had stomach upset within the hour and through the night and I spent the night with a bowl next to my bed with signs of possibly food poisoning.
December 2023 by Simon Barrett
As far as food and ambience goes it's standard Beefeater fare, that being a limited menu but absolutely fine, no complaints.However, no matter how busy the place is, be prepared for a long wait to get shown to your table. 10 minutes is my record, but it's never less than 5.
November 2023 by Cornish Girl
Disgusting! Don?t go!Stayed in the premier inn which was great, decided to go for breakfast, it was cold, tasteless and unpleasant. Not worth £2.99 let alone £9.99.The manager/foreign man in black uniform, was rude to all his staff, shouting at one young boy in the entrance to the kitchen in front of us eating which made it uncomfortable.All staff running around but achieving nothing apart from the woman refilling the cooked breakfast.Would stay in the hotel but would not return to the restaurant next time!
November 2023 by James McPherson
Met friends here for a meal .. very strange access to get into the place from Marsh Mills roundabout .. if you are in the wrong lane, it's so easy to miss, so be very careful.The service was great, we had a really helpful and friendly server.The food was good, with decent portion sizes for most of us as long as you like chips!There was one fish option, which wasn't available when we were there and a limited amount of vegetarian dishes.The desserts weren't too exciting. There were a couple sundaes at £6.99 each, flavoured ice cream, brownie etc.I noticed that standard single soft drinks were £3+ but you could get an alcohol free mocktail for £2.90, so that could be an option if you fancy something a bit different and the desserts don't pique your interest.