December 2023 by Mark Harrison
Good selection of decent tea reasonably priced. Lots of samples in store and really friendly person behind the till. A surprisingly positive shopping experience (from someone who doesn't like shopping)
December 2023 by Janet Moore
Lovely shop with great choices on offer. Present buying so prices good.Service helpful and polite.Recommended
December 2023 by C W
It's OK didn't like the mulled wine but isn't for everyone I guey
December 2023 by Rachel Hollier
We had a very poor experience of this store whereby a member of staff chose to chastise my child for collecting a sample cup, followed by chastising children who enter the store at all! He further suggested very loudly that children have been burned by the hot chocolate that can be poured into taster samples - despite this the sample dispensers remain at children's height.( I hasten to add my child had not attempted to pour a sample - simply collected a cup and was left feeling very upset and very unfairly so!)Following this interaction we chose to purchase our Christmas shopping elsewhere.
November 2023 by Leypath14
It's a great little place. Discovered Whittard teas online but never knew they had a shop in Exeter until we stumbled on it last year. They always have a few samples on the go to try what's being marketed. And they always have their core products stocked if we ever need to get some while we're visiting. The only qualm is that, like many tea/coffee outlets, a lot of the really good stuff is either promotional or limited edition; you try something which you really fall for, and then find it's no longer stocked a few months down the line...
October 2023 by john parsley
Just browsing last Saturday (30th September).Staff were polite, friendly and knowledgeable about the products.They didn?t mind me trying all the samples on display.I chose one of the hot chocolates which has been a real hit when friends come round.
August 2023 by Milly
Just been into your shop and the manager was incredibly rude to my 13 year old son. My son was pouring a sample of the hot chocolate which the lady politely told him wasn?t ready. He apologised and that should have been the end of it. We aren?t saying it wasn?t his fault he didn?t see the sign, my complaint is the manager came storming out of the back snatched the cup away and snapped at him to learn to read. I approached your manager and said there wasn?t any need for the rudeness he snapped again at me. Went back in to get details to complain ?without my son. He was still very rude. I can see form other reviews it was the man with the dark beard again!!
July 2023 by Milly Lea
Just been into your shop and the manager was incredibly rude to my 13 year old son. My son was pouring a sample of the hot chocolate which the lady politely told him wasn?t ready. He apologised and that should have been the end of it. We aren?t saying it wasn?t his fault he didn?t see the sign, my complaint is the manager came storming out of the back snatched the cup away and snapped at him to learn to read. I approached your manager and said there wasn?t any need for the rudeness he snapped again at me. Went back in to get details to complain ?without my son. He was still very rude. I can see form other reviews it was the man with the dark beard again!!
June 2023 by Jessada Hawley
Rude staff memberAsk nicely if I could try free taste of hot chocolate, he snapped at me saying "we not doing hot chocolate today, which is why it's not out".This is not how you should response to customer by snapping at them, especially if they ask nicely.Don't know his name, but it's guy with a black beard.
April 2023 by Mark Wright
A company with such reputation should really make more effort in their fixtures and fittings. Nice to see the tester machines working though
February 2023 by Josephine Robinson
I had a lovely experience in your Exeter shop. The handsome gentleman that served me was extremely helpful and polite. I bought some lovely salted caramel hot chocolate and strawberries and cream biscuits which I had no intention of buying but once I tried the samples on offer I could not resist. Also purchased a lovely glass mug. I had 3 free samples of tea, one of which is blend 1886 and enjoying now. As stated the services was unparalleled by the lovelyhandsome man in store today. Can't recommend highly enough.
December 2022 by Natalie Ward
Staff are really welcome & helpful
December 2022 by Bethany Berry
We came in yesterday to buy some bits and pieces for Christmas. The man who served us was very helpful and polite and was able to recommend a tea close to the Christmas tea that I love so much that I can purchase when the Christmas seasonal tea has been finished. We were also able to taste test some chocolate covered coffee beans, which were lovely. Thank you all!
December 2022 by D Pic
Went in yesterday for some good coffee - it's so hard to find a coffee I like for my espresso machine. I asked this guy (sorry I didn't get his name) for help and he was so helpful. He asked how I have my coffee, what strength I like etc and recommended a coffee which he then ground and bagged up for me. I was so excited to have my coffee this morning and it was everything I expected. Like drinking liquid gold. Thank you so much. Just wish you were closer to us in Liskeard
December 2022 by B
I had a lovely experience in the Exeter store today, the staff were friendly and engaging. Neil was exceptionally helpful, and made a gift for my sister even more special with his beautiful gift wrapping ??
