January 2024 by Geoff Branter
Service was excellent my options were explained very well and no pressure to upgrade immediatel. I did upgrade my plan
January 2024 by Matthew Bottomley
About as useful as a chocolate teapot.
December 2023 by Dave Jones
Never use this company. A warning. They sell you a contract and deals to go with. They scam you and legally bind you to a corupt legal fraudulantly corupt way where they sell the contract and wash their hands of you saving you have to phone up Indian customer service or complain to the Onbudsman. AVOID AS YOU WILL BE RIPPED OFF.
December 2023 by Mark Winter
1 Star is too many for this Bunch of Con Artists. Do not trust these people. I have been an O2 Customer for 15 years but will end this year and never go back.
November 2023 by dddeeevvvx
I do not like the person in this shop. The headphones i boughthave no power lead so are completely useless
October 2023 by Christopher O'connor
Only went in the branch to sort out my tariff...was seen by a manager who booked me in a slot to see a member of staff and was told to wait for 20 minutes til I received a text to say come into the branch...Well I wasn't booked in and went back to the shop and told the manager I never got my message and he just rudely brushed it aside...was then seen by another customer services advisor who sorted my needs...But that advisor was so rude and I wasn't happy with the service...Afterwards I decided to write a email complaint to o2...and then nothing!!!No call back no text/email Nothing!!! Been with o2 a while now but I feel customer services in this branch was a let down and o2 should contact their customers if incidents like this happen..one unhappy customer.
August 2023 by Caron Bentley
Incredibly rude and unhelpful staff!! I actually had to repeatedly ask the man serving me to lower his voice because he was shouting at me. He reduced me to tears. I'd forgotten my pin and was looking for a solution.
August 2023 by Mon Bebe
Worst service I?ve ever had, there was a girl that was talking to me. She was not helpful and despite that, she was really rude and giving me dirty looks! Ruined my day!
August 2023 by Amritha Warrier
0 Bro 0, Simple 0 rating. Their technician team does not speak English. Even though It's a UK-based company. The Technical Team cut the call the minute you talk in English. I thought they would have a Technical English Department hence I took this service. I did a huge mistake taking this internet service in Germany. Now I am tied to this horrible company for 2 years like an unhappy abusive marriage.
-They are really rude on the call. They talk down to you as if you are an idiot for calling them. The so-called English Speaking Customer Service Department
-The internet activation was a huge failure.
-I was given an appointment for the technician to come. I didn't go to the office. They didn't come and closed my ticket. 8988969 Excuse me! The Internet is still not working! and how can you make someone wait and don't come? What kind of horrible service is that?
-I get transferred a hundred times between Technical and English Customer Service like a ping-pong just because I don't speak German.
-Apparently, I have to go grab some German Dude from the streets for me to speak to the Technical Team in German. Wow! Brilliant. Make the Customer do all the legwork
June 2023 by Kylie Coles
They were awesome great customer service
June 2023 by Susan Smith
Chloe, the representative who served me, went over and above to help me with a problem on my device. As it couldn't be resolved even by 02, due to a build problem, she helped me buy a new phone. No pushing me, but answering my questions on devices and helped me make a good purchase, plus a better and cheaper package. Very highly recommended.
April 2023 by Martin Jarman
They guy was absolutely useless
April 2023 by Kelvin Daniels
Almost impossible to arrange phone repair
March 2023 by Matthew Jones
02 been sending me messages about a debt i conctact them and wont give me an explanation so useless
March 2023 by Rojin Jiji
Bunch of cheats. They said about a combo of sim and broadband and did the direct debit, but later they said broadband can't be provided and contract can't be cancelled. Better the staff should go on for theft rather than cheating customers if they are only about to money
