October 2023 by Nikolaos Katsigiannis
Terrible experience! Never in my life have been treated like that. HSBC suspended my account with no explanation, just because they can. 4 months after and still nothing. They didn?t even bother to contact me, to tell me what?s going on. Awful phone costumer service and the branch unable to help as well. They don?t care how you will pay your bills or where your salary will be deposited. Imagine you work your whole life and HSBC decide one day to hold your money. Very stressful? Stay away of them!
June 2023 by Neil Henderson
After truly awful phone customer service I was told to go to branch. Huge queues no managers in (midday on a weekday) and waited 45 mins but still couldn't see anyone. Absolutely awful.
April 2023 by Tayler Brice
Locked me out of my online banking. Had to wait 2 weeks for it to reset. Will never use again
January 2023 by sam
Joe John Murray provided fantastic customer service when dealing with this culturally displaced American. Thank you, Joe!
February 2022 by Hannah Jackson
Brilliant customer service. A major retailer wrongly took £860 from my account and claimed the payment hadn't gone through (very stressful!) Jaime and Lily at the Exeter HSBC branch were excellent: professional, friendly and efficient and most importantly helped get the problem sorted and my money back same day. Very grateful to them both and reminds me why I continue to bank with HSBC after 15+years. Thank you.
November 2021 by Monica W
Just opened an account here after a lousy experience at Lloyds. Staff are super professional and friendly, which is the main thing!!! The online process was pretty easy even though I apparently entered my address in two different formats and had to come in person to sort that out, and it was pretty easy again after that lol. Free wifi's always nice, too.
October 2021 by Jayne Leigh
Rather slow but efficient enough once you get to the counter
July 2021 by Older Sis Younger Bro
Went in to order a new card with my wife. Asked specifically not to make a mistake an order me a card as mine is fine.we have a joint account and today I received a new card..so even when I said please be careful and don't order me a replacement card they did and not my wife's. 30 mins on the phone to get this sorted is not ideal. I don't know what else I can say to make things clear other than what I did day. Very disappointed. All the staff are lovely in there but mistakes with banks during this current time is something you just don't want to happen and to be honest shouldn't happen
July 2021 by Suzy Blunt
If it was possible I would give more stars! I have helped young people open a number of bank accounts and this bank is literally streets ahead in how it meets, greets and handles all aspects of its banking. Amazing! Such a great staff!
September 2020 by aromal neo
Always had great experience with the bank. Book an appointment so things go efficiently, staff is always polite and helpful. Banking is easy and secure, wish there was more interest on savings but good overall.
July 2020 by Colin Strong
All went well staff all ways polite
June 2019 by Max Dickinson
Good branch with a lot of different facilities, atms etc.
November 2018 by Jennifer Stewart
Until yesterday I'd have given HSBC 5 stars but trying to get through on the phone yesterday and again today for an emergency has been a total nightmare.
September 2018 by THIRUVI Am
Brilliant service. Lots of changes. My recent experience is absolutely fantastic. Great customer service.
September 2018 by Donciu Alexandru
the staff is very kind and professional
