December 2023 by Jacky Stretton
We upgraded our phones here. We were given some good advise and deals for our new contracts
October 2023 by Maria Isabel Carmona Diaz
Awful experience. My husband dropped his phone and broke the screen so I took his phone to the EE shop as he's been with them for 11 years. One member of staff told me he couldn't help me as it wasn't my phone. I explained to him that my husband is on treatment for cancer and was currently in bed because he's in a lot of pain and he couldn't go to the shop himself, I said I didn't want to purchase anything or make any decisions on what to do with his phone, I just needed to know what his opinions were so I could tell him. They told me again that they couldn't help me so I had to come back with my husband the following day, which was a struggle as he wasn't feeling well enough and again they told us to take our phone to a "repair shop" or to buy one of FB marketplace, after being under contract for 11 years that's what you get? Shocking
October 2023 by Roxanne L
Set up contract wrong, they never answer phone store when calling. Would not recommend.
October 2023 by Richard Topley
Phone never gets answered in store have been with EE well over a Decade and the service here is making me reconsider Swansea branch 10 times better.
September 2023 by Andrea Mitchell-kirk
The guys in the shop were very helpful but it's a pity your online customer service skills are diabolical. 8 years with them and they couldn't care less. I have cancelled my contract with EE and will never use them again.
September 2023 by Emma Pillivant
I got told to go to the Exeter store which is 30 miles away from me to be created by a very rude man I told him there was a problem with my phone wifi and that I?d been sent up for them to help me he didn?t even look at my phone told me to go to apple turns out if he has just looked at my phone he would of sorted it straight away as it was just something that needed turning off! He was so rude and arrogant and didn?t care I won?t be stepping foot in that place again! Shocking customer service and tbf EE are a shocking in general!!
September 2023 by Sarah Charker
Awful service, between the the central call centre and the exeter shop they were totally incompetent and unable to set up an account. Manager told me on the phone to pop into store then didn't even come out to talk to us instead telling a member of staff to say 'they couldn't help' useless waste of time. We've gone back to vodephone.
August 2023 by Mark Courtney-Massey
Excellent service from K. Vry efficient and helpful staff.
July 2023 by DJ Harrison
If I could give it a zero stars I would! Called in today & the assistant wasn't helpful & rude. She needs some serious customer service training! Having been a long standing EE customer I shall be off lookin looking elsewhere when my contract expires.
July 2023 by Jim
Some know more than others and some just want to sell you a phone.
June 2023 by Steph Moore
This walk in shop is very good team of guys nothing is a problem
May 2023 by Kara Mudge
Kieran/Cieran was a complete legend today, he needs a raise! Awesome service, really helped us out a lot.
April 2023 by Matt Carroll
I came in to change my service provider to EE and I was served by Melissa. She was excellent at guiding me through the process and at answering any questions I may have had. I now have a new phone contract and the procedure was simple and painless. Thank you!
April 2023 by Mehnaz Alam
Excellent services. Great people, problems solved in minutes
April 2023 by Matthieu Carroll
I came in to change my service provider to EE and I was served by Melissa. She was excellent at guiding me through the process and at answering any questions I may have had. I now have a new phone contract and the procedure was simple and painless. Thank you!
