October 2023 by Frankie Didsbury
Ordered trainers online they sent us 6 not uk. Called 7 times no answer. Drove down to be told they don?t have trainers instore and would store credit only. Staff just stated even though same company as online their terms are different that even they didn?t agree with the terms. Ended up exchanging for items I didn?t want just to get the transaction sorted. I will never buy from this sham of a company again. Bought online for convenience what a mistake
October 2023 by Janice Purseglove
Ordered on line parcel never arrived delivery error asked if I wanted a refund or replacement said replacement then it all started again no one knew what i was on about started another investigation after investigation. Still not received my money back or goods never again will i shop here. Apparently there isn't a number where i can contact head office or i can't speak with the manager etc etc etc so at a loss to the tune of £42.
October 2023 by Nad Y
These idiots took my order and payment and after a couple of days these idiots told me one of the items is not available. Instead of asking me if i still wanted the rest of my items or not they said we will post the rest of the items. On waiting well over the delivery time Evri said that the items are still with sports direct... sports direct said there out to be delivered... which was a false statement... i am so disappointed in them it's unbelievable
October 2023 by Polina Skoryk
Terrible staff, they don't know where anything is. Fake prices, items are written at 11 pounds but at the checkout it?s 20 pounds. They sell shoes without insoles and say that this is normal.
October 2023 by Danny Iwan
This one of the largest sports shops in Nottinghamshire. There is a massive collection of sports related items and clothing.
September 2023 by Rob Webb
Bad online customer service - said the attached photo was ok and that the size difference was normal. Both junior 5.5 from Nike. My wife is size 4 and her foot barely fitted the boot but according to them that is ok but return at your own expense if not. Why do we waste our time with shysters like this. I won't again. Proud to be British, not.
August 2023 by xian Healy
Complete disregard for employees, you are merely a number and easily replaceable working here. I was told I'd be paid "up to £14", this was a flat-out lie, they pay £13.5 at the most if you feel like throwing away your weekend and working nights, but for the rest of us HUMAN beings, the hourly rate is £11. Also, they do not seem to understand the meaning of an 'interview', maybe this got lost in translate; on our induction, there were about 10 of us in a room and one poor bloke turned up in formal wear. Avoid this warehouse and area (Shirebrook) at all costs, the grimiest, soulless place I've ever been.
August 2023 by carlos oliveira
0 ZERO stars!!!This online store sucks!!!They always send the wrong sizes, the cashier has a size and then the sneakers don't match the size of the box or order.3 online orders in different years, and every time wrong sizes.It's not normal or understandable!
August 2023 by Penny Clarke
If I could give this company 0 stars I would. No customer service. The staff are very reluctant to help customers and have no idea where stock is and will not help you when needed and will walk away ie every reply I've had tonight is "I don't know" Avoid and go to JD Sports
June 2023 by Kacey
Good local place to shop especially if needed same day and haven't gotten time to wait for online orders.
May 2023 by DR Greenthumbs
If you want customer service so not go to sports direct, after walking around for over an hour, in the shoe section, looking for my own trainers, with no staff members around waiting I finally managed to source my product.Upon raising the issue at the till, was met with 4 team members thinking it was hilarious. When I asked what was funny they replied you.If it wasn't bad enough receive poor customer service, to then be disrespect by four 18 year olds after a long day at work myself. Was definitely the shopping experience from hell and will take my money else where in future.
May 2023 by Jade Bushell
Can't get a refund if you buy stuff in store but your not told this!!! Went back and got a snotty supervisor who was not helpful and spoke to me like I was s**t she had on the bottom of her shoe, won't be buying anything from sports direct ever again!!!!!!!
May 2023 by Jon Skinner
No Refund for £175. I ordered 3 items online and decided to keep 1 and returned 2. I was only refunded for 1 of the items I returned. They argued for months, eventually after submitting a Section 75 with the credit they agreed to refund me the money as long as I cancelled the section 75. I cancelled the Section 75 and then they claimed the credit card company never returned the money to them, even after providing written evidence from the credit card company. I'm £175 out of pocket and would never risk buying anything from them again. The company operates multiple names including Flannels, USC, House of Fraser, Tessuti,Sports Direct, Jack Wills, Game, Scotts Menswear, I Saw it First, Missguided and many more. Not worth running the risk of never receiving your refund. My Order was with house of fraser, but Flannels is owned by the same company and returns are processed at the same location.
April 2023 by andrew folwell
Ordered a coat online at usc customer service was shocking went to Shirebrook 4 times to pick my order up and they couldn't open the locker then a young girl called casey saw how angry i was getting and she did her best to help after numerous phone calls i finally got my package a week late if it wasn't for this young lass dont think i would have got it
April 2023 by Sara R
Give me back my postage money from sending back you faulty item! It's disrespect already its been 3 months! And you have send me over 3 different people telling me I could trust you, Do not trust this company!!!
