Shoe Repair in Derby, Derbyshire

“Had two failed encounters at two separate Timpson stores when I needed a repair to my favourite leather boots.I called the phone number which was on the door then was promptly contacted by the Area Manager - Simon Andrews, who listened to my experiences. He then arranged for me to visit an alternative store, stating he would call ahead to inform them that I would be attending. He also arranged for my repair to be done for free which was so kind and considerate in light of my recent negative experiences..THANK YOU SIMON ANDREWS for hearing, caring, understanding and for being proactive.On arrival at the Mickleover Store, I was met by a lovely, jovial gentleman who was aware that I was coming, handed my boots over, went away for a while and collected my boots later… Great Repair. THANK YOU.I shall now be taking all of my shoe / boot / other repairs to the Mickleover Branch of Timpson.The service at Mickleover speaks for itself.THANK YOU :) Sorry I forgot your name??‍♀️”

“I wanted to say a special thank you to Craig who went above and beyond to fix my car key. He was so helpful and I witnessed him having to deal with some tricky customers and he did this with a friendly demeanour. Thank you Craig, you are a super star ⭐️”

“I visited this store on Monday 21st March. I required my boot to be glued together. The assistant explained that she would do this for me FREE. I just had to leave it with her for about 20 minutes. Did a superb job and had exceptional customer service from the young lady. Highly recommended. I would like to say a big thank you for such a nice experience. I'm a very happy customer. ?”

“Needed an adjustment to my watch and turned up just as the manager was closing up for his dinner. He opened the shop back up and did the work for me straight away, even after I told him I didn't mind coming back. Could not ask for any better customer service than that!”