December 2023 by Abbie Carminke
Had to return an Amazon parcel today but as Amazon haven?t given them any bags I needed to cancel the return and redo it. The staff were really helpful and made sure I selected the right option to get my parcel sent off. Always a really lovely experience in the Post Office with excellent customer service
December 2023 by Jane Fearn
Extremely helpful today as always. 5 star customer service and transaction completed within two minutes.I needed to return an Amazon parcel but the new system wasn?t working as Amazon hadn?t provided enough bags to the post office. Not to worry though as they talked me through the alternative option and even completed the process for me. Highly recommended and thank you as always!
December 2023 by Daisy Allen
Staff are about as helpful as a chocolate teapot. Tried to return an Amazon parcel just to be told I need to ?claim back? and then ask them for Royal Mail to do it as because they didn?t have any bags they couldn?t do it (whatever that means) When asked to clarify what they mean by claim back they just repeated exactly what they said before. Royal Mail collect from your home address now which is so much easier and things like this happening is why the post office will probably not exist in the not so distant future. I also found the staff rather condescending towards me.
August 2023 by Sarah Suggitt
The staff always help with my ridiculous parcels!Went in this morning with motorbike leathers to post!We got there in the end between us and waiting for them to serve other customers.Apart from having to go to Alestree library to print my label, this is a great post office!Need an option to print please!
May 2023 by David Lane
Nice friendly staff.
February 2023 by Bronco Lane
Used this post office a several times unfortunately I have had to be served by the Manager. She is totally rude and maybe she is authority drunk. I only use this post office as the last resort because that lady would start an argument by just looking in the mirror.
February 2023 by Gary Legg
Friendly staff. Parcels sent off without a hitch.
September 2022 by Kami Szczepankiewicz
Amazing post office, run by an amazing family, Son and mum and the team are always excellent, always helpful, always willing to go an extra mile. Thanks guys for being great!
June 2022 by Kathryn Guest
The Son, Mum & team, sorry don't know names, that run the Post office in Mackworth are consistently helpful & lovely friendly people thanks so much for all the help you give to me & everyone in the community, I appreciate you very much 5 stars & more ?
May 2022 by Sue Ingram
They are amazing. They went above & beyond to get brand new coins for my nieces birthday jar. Thank you so much ??
April 2022 by Rosemary Whitehouse
Excellent customer service experience at this Post office . Thoughtful and considerate appreciation of the parcel I had to send. Thank you
August 2021 by Sarah Pace
best post office in derby very helpful staff and very quick and efficient would recommend them to anyone
August 2021 by Mary Rodger
Lovely team who work hard to keep the queue moving so you don't have to lose half your life to a post office trip.
February 2021 by SueI-41
Absolutely amazing staff. Both Mother & Son went all out to help me complete my mission of £13 worth of pennies for our niece?s 13th Birthday. They even gave me brand new pennies. Our niece was so happy. Thank you both.
January 2021 by T
Indian ladies so rude she have really bad customer service she's so selfish never use