My mum had Mediline during covid. When she was hospitalised, I visited her flat (I live 200 miles away) it was disgusting. They just didn't do what they were paid to do. The calls were whenever they wanted. The carers were pleasant, but incompetent. The office staff were appalling. Very rude and uncaring.
May 2022
The majority of the carers are lovely but the organisational part of the business is shocking!My 87yr old Mum should have had morning calls at 8.15 am with one hour leeway either side. Several mornings a carer did not turn up at all despite us being told that Mum was the next call each time we called the office. Office... read full comment
May 2022
The carers themselves are very pleasant and obliging to my 89 yrs old mother.However the organisation is really poor with carers rarely running to the schedule provided and rarely the carer named.Many staff are disheartened with workloads beyond belief , recently calls are changed by text message without notice. Some bedtime... read full comment
