February 2024 by Norm
Very poor customer serviceWill not be visiting this store againI hope others have a more welcome experience.
February 2023 by barry horn
Prompt service. Nice staff .
October 2022 by Dino Bavaresco
Guys in the shop were nice enough. Young guy in the yard must find being polite uncool. First and last visit
October 2022 by Kyle Hargreaves
Had good customer service. Friendly and helpful staff.
August 2022 by Craig Gillespie
Ordered materials for a customers job. Told it would be delivered on the 27th early lunch. 3rd on the drop. Waited and nothing. Called around 1pm to find out where is was they said not sure what time it will be delivered as they are having stock problems. Its now the 28th at nearlly 2pm. Ive lost money now and they still havent got a clue what time its coming. Why take someone's hard earned cash of you cant deliver the goods om time!!
October 2021 by Ben Clark
Very professional
July 2021 by James Funnell
Very poor customer service, if you have to use Jewson's go to the one on Ascot Drive. Its worth the extra time to get good service. I wont be returning here.
July 2021 by Philip Nellenbach
unfriendly, unhelpful. had started by saying i need various pieces - either to get delivered nearby or potentially in can if i can get a few cuts to fit. after going through and adding all the timber on the till (£250) and realize the lengths - asked for 1 cut per piece to fit in van. ?ah, ?you can borrow a saw? really? i can?t be cutting wood in the parking lot (i had 2 little kids with me). ?well, maybe the guys will do it if they aren?t busy?. ok - what about delivery (2mi away) - ?maybe in 2 days? maybe? ?yes, maybe... do you want the timber and try and fit it in van? you can borrow a saw?. well can we find out if they guys are busy? ?you can ask when you go to fit in van?. i had a few plumbing pieces to ring up - which i did - but as nothing had a code and they had no sheet - two people looking up items on the computer - so i walked back to the the shelf and got the part numbers for them to help. clearly they would rather fiddle on the computer than walk 15feet - or ask the guys on the yard if they can cut the wood. really really poor service. i?ve never experienced such poor service and general lack of caring at any timber merchant (and i have a fair amount of experience!)
July 2021 by warren parkin
Straight there for help and my requirements
May 2021 by Philip
unfriendly, unhelpful. had started by saying i need various pieces - either to get delivered nearby or potentially in can if i can get a few cuts to fit. after going through and adding all the timber on the till (£250) and realize the lengths - asked for 1 cut per piece to fit in van. ?ah, ?you can borrow a saw? really? i can?t be cutting wood in the parking lot (i had 2 little kids with me). ?well, maybe the guys will do it if they aren?t busy?. ok - what about delivery (2mi away) - ?maybe in 2 days? maybe? ?yes, maybe... do you want the timber and try and fit it in van? you can borrow a saw?. well can we find out if they guys are busy? ?you can ask when you go to fit in van?. i had a few plumbing pieces to ring up - which i did - but as nothing had a code and they had no sheet - two people looking up items on the computer - so i walked back to the the shelf and got the part numbers for them to help. clearly they would rather fiddle on the computer than walk 15feet - or ask the guys on the yard if they can cut the wood. really really poor service. i?ve never experienced such poor service and general lack of caring at any timber merchant (and i have a fair amount of experience!)
September 2020 by Stephen Fox
Very good especially in this sad climate
July 2019 by Michael Lynch (Lynchy)
We hired a whacker plate from here and the staff member was very helpful and friendly, even showed me how to use it.
December 2018 by richard reeves
OK not my merchant of choice always found them slightly pricey.
October 2018 by Nibble UK
Rip off merchants in derby
August 2018 by andy parry
Good place for building stuff
