September 2023 by Christopher Brown
I just checked to see if the branch was open, I was pleased to say it was. I have travelled 25 miles as my branch has closed! Only to discover it is not open for counter services, staff are simply directing people to machines. Utter waste of my time. Update your information! Maybe time to change my accounts
September 2023 by Navpreet singh
I really love there service.. they just open my account in few minutes. And that one indian lady is really very nice . She really help me alot. Thank you
August 2023 by Jan Klimek
Careless, cold and rude staff, shame!For opening a bank account you need to have your documents framed to be accepted!! Speechless!!Btw, please, fire that old Indian woman (still soft word), she was strict and rude!! Disgusting!!
February 2023 by Jonathan Needham
Not a good bank to deal with. Poor customer service and advice
January 2023 by Caroline Wk
Good service ?
December 2022 by Chris Bourne
Efficient service automated or personalised.
December 2022 by neil hooley
Not clear where to go when needing a member of staff. I was served by Tosha who was very efficient, friendly and helpful.
October 2022 by Shashidhar Dev
it was good
August 2022 by Malc Newton
Whatever happened to customer service? Virtually no staff, the automated cheque pay in took five attempts. Machines don't accept First Direct cards.An don't ever try and register a Lasting Power of Attorney if you have high blood pressure.
July 2022 by jack o'callaghan
yeah it's good
July 2022 by Ionut Geampalia
ASHLEY MILLER thanks for help today ,Good Jobs ...
September 2021 by Michelle Morris
I wanted to reset my mobile banking on my phone. I was told to wait and was just left for over an hour, no acknowledgement and no one apologised or came to update me. I was seen after 95 minutes and it took less than 10 minutes. They need a quick digital support desk. Loads of the staff seem to be walking around doing nothing and I asked them to tell a manager and they said they were all in a meeting.
July 2021 by Pete Wood
Avoid the cash machine, St Peters Street side, been playing up for years, used it last night and it kept my tenner, will be in for it Monday morning, billionaire bankers yet the leave a cash machine knackered for years
July 2021 by zdenek klezl
It took me long time to let the public know, that HSBC has so far been the worst institution I have ever worked with.
September 2020 by David Cooke
It seems other banks in Derby are open until 3pm while virus restrictions are in place, HSBC is 2pm which is enforced with a passion and contempt for customers in my opinion.. Also being the world bank I thought their currency bureau would be open (Natwest, Lloyd's etc. are) but it isnt after queing for 40 min in what looked to be a small que.
