September 2021 by Glynes Crooks
Great service. Very helpful staff (Jack)\\nFound appropriate package for us. Was easy to discuss our requirements, not patronising! Excellent experience
September 2021 by Barry Rankin
I popped in for an upgrade today at the derby EE store. It was an amazing transaction and went very smooth and efficient. Excellent customer service by Davina and very welcoming by the store manager Francesca. Thank you for sorting my phone and my BT broadband.
September 2021 by Glenys Crooks
Visited today 13/08/21 at Intu Derby\\nExcellent help from a kind young man called Jack!\\nHe was very patient, understanding and knowledgeable\\nGreat service\\nThank you so much
A very polite and helpful assistant explained to us in all our questions it's just that I hope I can remember ??
August 2021 by Gary Jogela
Enter the store to upgrade.Once you manage to fend off adding a tablet to your already expensive enough monthly bill the instore help and advice is most valuable,\\ni.e. \\\"I want to pay no more than £32 per month\\\"\\n\\\"With this tablet your monthly bill would be £51\\\".\\nDid he hear me?.\\nYou choose your plan.\\n\\\"Would you like a tablet for £13 per month?\\\"\\n\\\"NO\\\".\\nI understand they have to try to sell stuff other than phones but it's still frustrating.\\nStill better than having a phone posted.
August 2021 by Paula Thompson
Excellent..Derby E.E . store with Josh c\\nHad a problem I just couldn't solve ?but no worries he took time and patience to get the issue solved an gave me great advice for mine and my husband phone for a better data service ?. Thankfully all done its such a pleasant relief to have great customer service.
August 2021 by Georgi Georgiev
Very good people, good signal, and it does smell nice in store when you visit
July 2021 by Les Carter
Went in with broken screen, tried to sell me new phone with less data. Cost of £880.00 plus contract. Sought better repair cost me £100.00. Well stick it.
October 2019 by David Harrison
went in with very little time to spare. dealt with quickly and efficiently.
September 2019 by Paul Goodman
Always busy and lots of helpful staff - Neil really good and a great laugh !
July 2019 by Natalie Laurs
Furious this morning with EE. I had received a text last night to say my phone is ready for collection. I went to collect my phone (which has been in for repair) . . .meanwhile I have had a loan phone from the dark ages to put me on (no contacts ported across)... I arrive this morning, with loan phone ready to return, only to be told that as I am not the account holder, I cant collect the phone. I say no problem, I'll call the account holder and he will verify. apparently not - he has to go in person??? Seriously - they could have gone through standard security checks with him over the phone (just as they do for anything else) - I had the loan phone on me to return and the repair was under warranty - so nothing to pay! So now - business still suffers - still no contacts . . . looks like we will be off to another provider now
July 2019 by Natalie Whitehead
Furious this morning with EE. I had received a text last night to say my phone is ready for collection. I went to collect my phone (which has been in for repair) . . .meanwhile I have had a loan phone from the dark ages to put me on (no contacts ported across)... I arrive this morning, with loan phone ready to return, only to be told that as I am not the account holder, I cant collect the phone. I say no problem, I'll call the account holder and he will verify. apparently not - he has to go in person??? Seriously - they could have gone through standard security checks with him over the phone (just as they do for anything else) - I had the loan phone on me to return and the repair was under warranty - so nothing to pay! So now - business still suffers - still no contacts . . . looks like we will be off to another provider now
July 2019 by angela leonard
Knowledgeable staff, made switching provider very easy
June 2019 by martin york
Didnt want to listen and thought they was better than everyone. Attitude stinks would never recomend
June 2019 by Tom Berrington
Difficult staff if you make a simple mistake with your contract but good service overall.
