January 2024 by manekar avinash
Wide range of products available, some currently on discount, good parking space, small cafeteria and toilets in store .went to collect after ordering from- Click and collect.
January 2024 by John Olley
Great store, plenty of parking and a cafe on site.
January 2024 by S Khan
Very rude customer service. Been there to exchange some wallpaper the girls who was serving us she shout at us without any reason Which I did not like at all. What a nonsense.
January 2024 by Debbie B
As with other reviews on trip advisor, the food delivery had not arrived (let down by supplier), jacket potatoes were priced to include salad, however salad was unavailable - but the price could not be adjusted to reflect this as the automated cash machine would not allow for any changes to be made to orders. On enquiring about potato fillings only 1 of 5 was available , we had waited 20 minutes to order to find that many of the menu options were in fact unavailable!. I enquired whether it would be possible to notify customers of the limited choice by way of a notice, enabling customers to decide if they would stay in the queue - I was informed tartly " I am too busy to put a sign up" exasperated I bought out drinks and left a message for the manager. I do hope that Dunhelm make an effort to improve the quality of service and food availability as it looks as though I am not the only customer to have such a poor experience.
December 2023 by Nicola Bidwell
Purchased a kitchen bin on click and collect. On returning home with the item I found on getting it out of the box that it was badly scratched on one side, dented on the other, the mechanism to open the bin was broken and there were bits of food stuck to the bottom of it, presumably from the kitchen it had previously been in. Really poor, and I had to waste well over an hour of my day collecting and returning the item.
December 2023 by Georgina Wilkinson
Large retailer selling a wide variety of homewares. Reasonably priced with lots of choice. Easily accessed car park with lots of spaces.
December 2023 by Harold John Leach
Item bought online and collected from store. Only given 4 stars because it was collected from the normal tills. During Christmas times etc. this could mean quite a wait!!!
December 2023 by Julie Howell
Easy to shop layout so you go round the store. Staff very helpful.
December 2023 by Martin Weir
Lovely shop, interesting clientelle on the tills with even more interesting name badges!Go take a look ?
December 2023 by Glenda Seymour
Always give yourself plenty of time to browse. They do have some lovely things there. As with everywhere I guess, their prices do seem to be considerably higher than they used to be on some items .
December 2023 by angela allen
I truly love the Ascot Drive Dunelm Store.So Much Choice. Helpful staff, even though it?s clear there have been cuts made as to how many staff are now ?on the floor? to assist customers? I do however find the staff helpful when you find them or if you need customer service / care.One downfall however?FLIES IN THE CAFÉ !!!!!!!!!!!I?ve had a very unpleasant experience today with two fat Bluebottle Flies Constantly zooming down, around me trying to dive bomb into my lunch ?? This persisted until my meal was eventually completed.Very Offputting, Offensive, Unhygienic?I was constantly waving my arms trying to keep the two flies at bay?Obviously we know flies, rats, mice and other critters are everywhere, especially where food is? A constant battle.I would request that the café / food areas be sprayed or treated with the aim of reducing the above spoiled experience?Do you have the ultra violet type fly traps?I know there are strict food hygiene laws in place and would request that this be addressed as soon as possible.The café staff were quick to clear the tables as soon as customers left.. I can?t fault them. It was busy and they worked so hard.I was going to give three stars due to this issue however thought that that rating would not be fair to the store?
December 2023 by Nelani Naicker
Relocating to a new country and trying to furnish a new home is such a daunting task. Walking into Dunelm is like heaven! They have everything and prices are affordable!!! It's now my go to store!
November 2023 by Temitope Oluwatosin
Dunelm is the place for all your household items ranging from beautiful Romanian curtains, blackout, Duvets, mattress, scented candles, chairs, lights and switches, indoor plants, etc. it's a one stop shop for all your interior design materials. The customer service is on point.
October 2023 by Paul Richardson
Has most home soft furnishings and some lovely homewares and decorative items. The selection of furniture and lighting is good. My only criticism is that the store can feel very busy in it's displays and can be understaffed at tills at busy visiting times
October 2023 by Pushbike Paul
Waited in a queue to pay where there were 7 or 8 tills but only two being manned. Shouted for some assistance but no one came.Waited an age then left without my goods.Very poor customer services. The two checkout assistants can see the queue and should call for additional till staff.Won't bother returning.
