August 2023 by BIGBZZEL
Brilliant service and friendly staff member on the night shift , even with a que she was still smiling and happy . Speedy service.
March 2023 by felicityrachelmorgan
I went to Donington Park services Costa coffee on 10th march at approx 7.30pm. The batista was super kind and warm and generous. I will go again. Thank you
November 2022 by 5588123
Difficult to complain once your on the M1 south bound !!!! Tried several times but now refuse to pay premium priced coffee for Transport cafe quality ...... so - NO MORE !!!!
October 2022 by jordanfM4108ZF
Brought two coffees that tasted off and smelt awful as well. Something was defiantly not right either the milk or the syrup was not in date
March 2022 by Tilly C-S
Tiz how it is. I'd LOVE to see independent coffee shops are service areas.
December 2021 by Ian M G
Clean easy to find open great hours and plenty of variety. Decent prices and absolutely great staff. Mentioned the tables appeared to have been missed on a clean and they came out straight away and sorted it and apologised for that error superb customer service always at its best rhe staff here are at the top of their game well chosen employees.
December 2021 by 857geoffh
Called in for a mid-morning coffee. Very friendly, helpful staff. Good choice of coffees. The cappucinnos we had were up to Costa's usual good standard. There was plenty of seating available in this light, airy service area.
September 2021 by Chris Tommo
Customer service here is inconsistent, used to have a couple of good staff members. However, got served by Julia today and she seemed so miserable! No welcome or thank you as she served me.
September 2021 by Philip Baronius
Terribly slow, only 3 on a long queue, even then they have to recheck the order. Perhaps you need to pay more to attract better or more staff.?
August 2021 by Terry McDermott
Looks like a brand new drive through unit beside the carpark. Incredibly slow service, Got the latte then the ladies both started working together on the coolers we ordered. From eventual order to driving off took at least 15 minutes, bearing in mind there was only 1 car in front it was 20 minutes from pulling up to driving off. Nice drinks, though I'm not sure they knew what to do as asked us about the latte.
July 2021 by Ellen Church
As a first timer with a cup of Mocha from the Costa machine on an M1 service area, I can honestly say, it was blooming delicious! ?? - I'll be back ?
November 2020 by Lauren P
Just popped in for a quick drink this afternoon and I was pleasantly surprised by the large selection of festive flavours, I went for an Irish Velvet hot chocolate, which tasted great and even came with a chocolate, which was a nice touch and something I have never seen in a chain coffee shop before. But I was most impressed by the service, the young girl who served us was lovely and very hard working as she appeared to be on her own. Not only did she take our order but made the drinks too. She was really nice and thoughtful, as we asked for a babychino for our son and she made sure it was the right temperature for him. I felt like she went above and beyond compared to service I would expect from a busy costa at a service station.
February 2020 by LondonPrincess8
Super long line at 10am on a Saturday because of what looked like staff training. Appreciate new people need to be trained but when the queue has over 20 people surely the more experienced staff should take over to bring the line down?? Then the lady making our coffees stops half way and goes to ask other people what they want to drink!! How about you finish making my drink before serving others? Won't be stopping here again.
February 2020 by MorningAJ
I'd had a few bad experiences here (slow service, filthy tables) so I stopped visiting for a while. I thought I'd give it another go in case it had improved but no luck. It took 3 people to serve me and they still got it wrong! You shouldn't have to ask more than once for an order but this lot seem to have no idea what service is. Their attitude could do with an overhaul too. Very disappointing all round.
September 2019 by George m
Often call at this outlet. Usually busy but staff are hardworking and helpful. Coffee is excellent. Price a little higher due it being a Motorway service. Overall a good experience
