Building Societies in Derby, Derbyshire

“Literally just left, I was in a situation where I was trying to transfer money from an old savings account asap for emergency house repairs, they all tried their hardest to help me and were very friendly the whole time, especially as it was right by end of day, 10/10 would recommend”

“Happy smiling staff, always willing to help you out ,on the Small print ,a pleasure to go to your Bank, Keep using, this Bank ! Don’t be led to banking “on line”, or these young cashier’s, Will lose their job, and we loose the smiles, think about it.”

“Outstanding help and information from both Derby and Reading branches today, about registering a Power of Attorney. Safia in Derby, answering because Call Centre was so busy,, was absolutely brilliant, knew everything I could need to know. I rang our local Reading branch too afterwards, for some additional information. Again, 100% brilliant help and customer service. Well done Leeds Building Society, as PoA is something that many call centres simply cannot answer questions about.”

“Staff are always friendly and very helpful. Yes sometimes you have to queue. I check out on line prior to going what their least busy times are. During covid staff were asking people in the queue what sort of transaction they were carrying out and offered to help them use the ATM machine it was surprising how many people accepted this offer, and could use this option most of the time and not take up staff time unnecessarily for customers whose transactions need to be made at the counter,”