February 2024 by Katie Squires
The BEST customer service I think I've ever had! From the first visit to the shop to browse gas stove fires, all the way through to the after-service care, everyone I've dealt with at Peak Fireplaces has been friendly, professional and ultra efficient. It is now 14 months on and I had a problem with my Gazco fire which was still under warranty so Liz worked incredibly hard to make sure that the repair was undertaken very quickly (much quicker than the usual Gazco warranty service) including all the paperwork etc which normally causes such a headache when things go wrong. Proving why you should shop local and get that personal service rather than big companies. Thank you so much Liz - and Jack the Fitter - for your fabulous service!
February 2024 by Lucy Robson
We are very pleased with our new fireplace from Peak Fireplaces. We received a lot of help to choose the stove. The home survey was arranged very quickly and we didn't have to wait long for the installation. The installers did an amazing job. They worked solidly and with attention to detail. The new stove is much better than our old one too. We have a warm room!
December 2023 by Jenifer Wilson
I highly recommend Peak Fireplaces if you are looking for a new stove or fireplace.They have a very extensive range at their Clay Cross showrooms, allowing you to browse around at your leisure, offering expert friendly advice to help you choose the one which is right for you.The installers were very professional, courteous and respectful of my home - I was delighted with the workmanship fitting my new fireplace and Town & Country stove.Jenny WilsonWingerworth
December 2023 by Della May
5 star aftercare service! Came out after only 2 days, replaced everything that was needed, including a new glass and rope on my multi fuel burner. Also he swept the chimney for us whilst he was here which was brilliant! Very reasonably priced and 1st class service! Thank you so much, it is much appreciated!Will always recommend:)
November 2023 by Michelle Kemp
Excellent in-store service - the only fire shop to explain the features of a fire to me. Great communication from the shop and the fitter was professional, polite and cleared up after himself. Once the fire was installed the fitter explained all the features of the fire, what to do or not to do. I couldn't be happier!
September 2023 by david harrison
Just to say a big thank you to John and staff at Peak Fireplaces for their assistance and excellent service with the recent installation of our fireplace and log burner. Also to Robert, the fitter. We had a manufacturing problem with our log burner and Peak Fireplaces were fantastic in making sure this was resolved. Would recommend to anyone who is thinking of purchasing and having a log burner. Very professional service.
June 2023 by Val
Went into the showroom on a Friday. Gent in there said hello and that was it. I explained I need advise, told me to browse round the showroom. I explained I needed help gas or electric and no chimney, he was unhelpful, never around to give advice. Attitude was look around and get on with it, he had gone. I was the only person in the shop. He was nowhere to be seen, I was left in the showroom alone for at least 20 mins, then left decided this is ridiculous .I left feeling that was a total waste of timeWent to another at Fireplace Company @ Coney few minutes away. Totally opposite. Helpful, gave advice, and spent time with me to choose my fire. I now have my fire. Not from this place. Looks like I fell lucky.First Impressions count, and so do the reviews
June 2023 by Woody Woodcrafts
Great service and very good communication
April 2023 by Tony Kingaby
Two fires fitted. Three years on and a problem with one required parts. Contact them and attitude was, "Hard luck." Had thrown threaten legal action just to wake them up!
January 2023 by Samantha Parker
Really poor after sales service !Purchased my Portway gas stove from this local company - Fault codes showing from beginning. Called to have checked and immediately passed onto manufacturer , despite purchasing from them .Manufacturer claimed they had not received guarantee , despite this being signed and dated by fitter from this company .Really shoddy treatment for a purchase in the region of £2,000 . Informed that they don?t have a gas fitter to check as he has now retired . No option left as so under statuary but to take to small claims court using the Consumer Rights Act 2015. Under these strict rules, any item you buy must be: If the product is not as described, fit for purpose or of satisfactory quality then you can ask for a full refund, a repair or a replacement of the product from the retailer not the manufacturer.I definitely would not recommend this company .
December 2022 by Melanie Stephany
Excellent company. Great service from start to finish. We are very happy with our log burner and surround
December 2022 by Mike
We required a new gas stove and arranged with Peak Fireplaces to remove our very old gas fire and surround and replace with a new brick chamber with fascia beam and York stone hearth. Peak Fireplaces provided the quote to carry out all the work. Robert, the gas fitter and his colleague arrived on the due date removing the old fireplace and installed the new one complete with new gas stove and chimney liner. Two days work. We are absolutely delighted with the outcome both for the for the stove and fireplace. We would have no hesitation in recommending Peak Fireplaces to anyone looking for a new fire /fireplace.
October 2022 by Sylvia Whitehead
Brilliant service from start to finish for our new fireplace with VR Acero electric fire the fitters Jack & Cohen did a brilliant job nothing too much trouble no mess whatsoever to clean up.We can highly recommend this company
October 2022 by Peter Daynes
Brilliant service from start to finish.Helpful advice both in the showroom in deciding on the log burner, to the survey at home.Great workmanship to remove the existing brickwork (without removing the surround as plastered in!) and refit with good. Prompt with timing, and clearing afterwards.Can't fault anything, and would highly recommend.
October 2022 by Sharon DRS
Peak Fireplaces have been excellent. Glen, in the showroom was really helpful without being at all pushy. He helped us to decide on exactly what style of fireplace we wanted and advised on the fire itself. When the chaps came to do the job, they found asbestos but We were not abandoned: John, the owner found us a company who removed the asbestos at a reasonable price. We live in a very old house so, when the chaps came to fit the new fireplace and fire they did not find it straightforward. However, they did not moan but just got on with it and made an excellent job. We couldn?t be more pleased with our beautiful new fire and fireplace.
