March 2024 by John Kelly
Hi All, having opened a business account last year, I initially found the staff I dealt with, were really helpful and attentive.However, after my visit today I can see why there's so many poor reviews.The Lady I had an appointment with was really unhelpful. I had previously tried to phone the branch, but as usual, there's apparently no one to answer the phone. So called the main landline & was advised accordingly. Travelled 8 miles to be told that the advise I'd been given was wrong & I couldn't withdraw the the previously arranged funds. No wonder there was nobody in the branch as all the locals must know the how bad they have been treated. Never had such terrible service from any bank in 50 yrs of being in business. Needless to say, all funds are being removed & sent to a Bank who respects You & appreciate your business. Hopefully The management will take on board all these negative comments
Hi I live in ng18 and I had to go to bolsover tsbHowever the bank haven't really help me at allI was there around 12 , it wasn't busy at allI had to wait around 30 min ?The staff James he tried to help me on the waiting area ,I specifically said I didn't have a tsb bank in my town and I came there for supportI call on tsb on my phone and they ask to speak with a member of the staff and James talk with themHowever I didn't like that James gone in is office with my phone and my card without my permission ,when I ask him if we can go to his office to speak with the tsb office he sayd No in the same time more costumers ,Kelly come and it was very noisyMy problem wasn't resolved and I'm not happy with costumer services they provideI'm a regular costumer with this bankAnd I want a little bit more seriousityThank you Ion
December 2023 by Nick Smith
What a con. Worst banking service ever, having failed to open a bank account online through their switching service, due to their unfit for purpose software, I had to open the account in branch with assurances of the switch bonus. I now have to waste hours of my life complaining to the Financial Ombudsman Service. God know who'd trust them with their hard earned money.
October 2023 by ste london
They never answer the phone always busy apparently, they have more than one person who works for tsb but never answer
September 2023 by Andy Turner
Very helpful, friendly and polite service from all the staff at this branch of the TSB. Special thanks to Eileen Purcell who has kindly helped me many times with my banking enquiries in a very friendly and professional manner. Thank you *****
July 2023 by Carl Hardy
I would give negative stars but since I can't their lucky to get this star, The manager is very rude and would not let us take any of our money out which I find stupid because they are super nice when you want to put money in the account they were all kind but if you want to draw any money out regardless if the company you want to pay for is a legitimate company because to there policy everything is a scam because it is not local even though we showed proof of them being a legitimate business they just did not want to know, we wasted 3 hours of our lives just waiting for just to be told we can't have it because the company doesn't have a card machine which the most idiotic reason
February 2023 by Nicola Hibbert
Very rood staff.Not good when speaking to the advisor who is looking over your head.
January 2023 by troyaggie3061 Stewart
Very unhelpful and rude staff here, unlike other branches for TSB. Manageress was clearly on some sort of power trip.
November 2022 by Martin
Really difficult to transfer funds need ID unfriendly staff....and NEVER OPEN!
September 2021 by Jane Cotterill
I would like to give a very big thanks to Eileen Purcell for helping me with my internet banking. She was really helpful and although some problems with connection she managed to get me all sorted. 5 ? Star service nothing was too much trouble a great representative for the bank.
July 2021 by Michelle Coope
Wonderful team of staff! Always there to help,any banking situation I have called with.Wonderful and part of the community!Thanks guys,Michelle.
July 2021 by Elizabeth Robinson
The bank and staff have always and continue to be 100%, always do their very best to help
July 2019 by Steve
The bank is fine however lots of motorists choose to ignore the NO ENTRY sign at the top of the street & drive down anyway to use the cash machine!
February 2019 by Steve .
The bank is fine however lots of motorists choose to ignore the NO ENTRY sign at the top of the street & drive down anyway to use the cash machine!
February 2018 by M Kosciukiewicz
Ladies and Gentlemen if you have ANY I mean ANY bank related problems and seeking advice I got somebody who will help, even on Saturday without an appointment( subject of availability) meet this lady this morning and can't describe how grateful I am. The most dedicated person I ever meet. Mrs Tammy Boden thank you so much!!!