January 2024 by Frank Swain
Quick, polite, and friendly.
December 2023 by Kevin Boden
Great customer service from Ellen she helped me with transfering my Bond that had matured
October 2023 by David Harper-Jones
Nationwide cash machines/ATMs will accept deposits, which is very convenient when they're closed. But, for people who have a cheque but don't have a deposit slip, the on-screen instructions don't tell you what you should write on the back of the cheque. It's also rather anxiety-inducing that it gives you an envelope and the beeps madly until you put your cash/cheques in it, seal it, and reinsert it into the machine.
October 2023 by Pete Lythe
Most helpful in this instance.
August 2023 by Martin
Called in today for some savings advice and waited about 30 mins. We were greeted by a nice young lady called Mia, who told us all the different saving options and rates available, which helped us to make an informed decision. Having the banking APP on our phones, Mia kindly showed us how to set them up. What a nice friendly young lady. Excellent customer service.
April 2023 by David Kelly
Never had problem here admittedly there is big queues on Saturdays but the lasses are always helpful and pleasant
March 2023 by Karen Taylor
A long wait. Once served cashier friendly and efficient
February 2023 by elizabeth olivent
I visited the branch last Friday, 3rd February about a query on my account. The lady I saw (sorry forgot her name) was so friendly and helpful even helping me to understand online banking better. A credit to your team. A wonderful person.
February 2022 by Ross Green
Staff are always friendly and ready to help when ever needed. Do be careful when you visit as the Bank can be quite busy sometimes.
July 2021 by Dean Watson
Excellent service
July 2021 by Paul Duffy
I was enquiring about my sons account at our address but the ?assistant? looked on the computer and said he didn?t have an account at our address and kept quoting GDPR at us like we were thick. If she?d have looked properly she would have seen he has two accounts (which we didn?t know at the time) One for his mums address and one for ours. She was horrible.
July 2021 by Emma Procter
I've been a member for over 40 years, and have always had superb service and support over the years. Excellent staff, especially R on the front desk.
July 2021 by Anne Gibson
Always been happy with the service and that the building society gets good reviews for ethical policies. First visit since the covid restrictions and felt very happy at how the staff were assisting the public.
September 2020 by Carl A
Always a queue when i visit. Queue always takes forever to move. There's always staff walking by but never actually helping customers which is annoying. If there's a queue then maybe help the counter staff for 20mins to get rid of the queue and then return to whatever it was you're doing?Seems like basic common sense.Instead there's 1 or 2 staff on the counter and 2,3,4,5 people coming and going through doors into back rooms etc walking right by us as we stand in the queues for 20/30/40 mins.I hardly ever have a reason to visit but on those times that i have no choice i always dread it.
July 2019 by debs K
Very unhelpful staff, particularly the lady on the front desk who has a bit of an attitude problem! Went there for advice on savings accounts, and was told that no one was available, you couldn't book appointments (I was happy to come in another day) and you couldn't access advice by phone. Well done Nationwide, I've now moved my savings elsewhere.
