March 2024 by Jaskaran Singh
Really amazing staff,Actually yesterday my £10 note was stuck in machine , and we discuss this with staff and lady was very kind. She politely told us that she gonna check the machine and told me and my brother to come next day . And we went there. Although the lady was not there but the manager was there and he check the machine and sorted this for us."This is not because of money but it is about their honesty and politness towards their customers " Thankyou.
March 2024 by Andy Beck
March 5th went to tesco mobile in store with my partner, female assistant dealing with us, I wanted to make her aware why my partner couldn't be without her phone which should of been up and running, was rudely cut down, accused of being mardy and having an attitude, seriously it was a health issue regarding her daughter, but I bit my lip walked away, later in evening I returned to store to complain about the incident, as we hear enough about staff being abused etc, spoke to store manager who gave me usual lip service apologies, and a token bunch of flowers for my partner, said would be passed over and dealt with following morning meeting. 1 week on still heard nothing, no apology from assistant, well that's me having a new phone from elsewhere and boycotting the store to, if your staff and managers behave better then maybe you wouldn't get such a poor review.
March 2024 by Oleh Verik
Nice store, a lot of goods.
March 2024 by Jeremy Ford
The Customer Service staff should be called the Customer Disservice staff. I complained politely about the Gents' toilets being smelly (they stank). The person at the Customer Service desk asked me, 'What do you want me to do about it?' I explained politely that this person was a part of Tesco's in-store Customer Service team and it was this person's job to at least take note of the complaint and put in motion whatever procedures Tesco have for dealing it. 'Don't argue with me,' the person said, 'or I will call security.' Obnoxious and totally unacceptable behaviour. The Manager of the Alfreton Tesco store needs to get a grip on basics.
February 2024 by LAVANYA
I am writing to report a concerning incident that occurred at the Alfreton Superstore on Hall St, DE55 7BT, on 19/02/2024 around 14:20 pm.I visited the store to purchase cigarettes for a care home, intending to buy around 20 packs. However, I was abruptly informed by the cashier that they could only authorize the sale of 5 packs. This restriction was imposed despite having made similar purchases at this store without any issues in the past.When I checked online, there was no indication of any such limit on cigarette purchases. I strongly suspect that this decision was racially motivated, as there seems to be no valid reason for this sudden change in policy towards me.This discriminatory treatment is unacceptable and needs to be addressed immediately. I urge you to investigate this matter thoroughly and take appropriate action to prevent such incidents from happening in the future.
February 2024 by Graham Smith
Great place for most goods apart from Gluten Free (frozen)..7-2-24..,Great customer service from staff member in Tesco Mobile section he was absolutely brilliant with us and gave great advice..Will definitely be going back
January 2024 by Christopher Mohan
This place was crowded, & not use to a diverse race of individuals shopping there. However they were professional when needing assistance or guidance.
January 2024 by Halomc Master Chief
Good place to get a few bits and bob normally go to the cheaper shop for a full shop but it's open to late, piano at door so can have a little play just a normal tesco really, lorries delivery kinda bit of a hassle on the road no fast cash point stop but ones outside the entrance errr it's close to town and the bus station
November 2023 by Susan Hayes
Not happy saw a person loading boxes and boxes of lager obviously going to sell them in there corner shop needs stopping
November 2023 by Caroline Gaynor
Woman in pharmacy was very very rude to me and also others that was queue lady was called Lydla ( something like that, couldn't quite see) 1 lady called her a jobsworth she told everyone they should be in 1 queue which they was, she told me to get to the end of the counter as my prescription would be 15mins and i was already at the end manners cost nothing, she also has no idea what's happening in people's life's, shouldn't be in this job if she can't speak to people in the right manner definitely will not be going here again.
October 2023 by Nayan Dave
It's a large store, offering plenty of car parking for disability, mother and babies, and everybody else. There is a hand car washing service and free cash points, cafeteria, toilets, confectionery booth, a Chemists and self checkout tills and a large store full of foods, fresh bake breads, wines and alcohol, cold fridge foods and treats too.
September 2023 by Ben
Decent store and staff. However no one ever enforces the parking rules. The amount of selfish people who park in the child bays, that don't have children is beyond me. Signs everywhere, but again nothing is done about it.
September 2023 by Robert Bott
A good supermarket, busy, very popular!
September 2023 by Tia Read
Me and my partner had breakfast in tesco café, there was a few tables empty but covered in food and pots so we had no choice but to sit at a table that was dirty. The tables got cleaned once we had finished our food so cleanliness needs improvement. we ordered 2 vegan breakfasts, The service was lovely although it did take a wile for our food to come out. When we was eating the breakfast I thought this is lovely! And then I noticed the toast was moldy. I took the toast to show the staff member and she just asked me if I wanted a fresh piece but never said sorry I then told her I didn't want another and she just walked away.
August 2023 by Alojz Blount
This branch of Tesco is excellent. The staff are always very friendly and helpful, shelves are always well stocked and a great range of products are available here. Much better then the Heanor branch!